Palmetto Overview
Expert Score: 4.1/5
Founded in: 2013
Palmetto, established in 2013, has been an active participant in the solar industry, providing services across 19 states. We dug into what Palmetto offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Palmetto’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.1, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Palmetto handles Residential Solar: They offer end-to-end solutions for residential solar energy, including solar design, financing, tracking, maintenance, resources, and support. Solar Feasibility and Energy Modeling: Palmetto has built a sophisticated solar feasibility and energy modeling platform to help customers understand if solar is right for them. Solar Lease, Purchase, and Subscription Options: They provide various options for customers to opt into solar energy, including instant solar design, detailed savings forecasts, and $0 down solar lease, purchase, and subscription options. Energy Management: Palmetto helps customers take control of their electricity and optimize their savings. Solar Panel Installation: They offer solar panel installation services. Solar Batteries: Palmetto provides solar batteries as part of their offerings. Energy Efficiency Audits: They conduct energy efficiency audits to help customers optimize their energy usage. System Monitoring: Palmetto offers system monitoring services to ensure optimal performance of the solar energy systems. Panel Cleaning, Removal, and Reinstallation: These services are also part of their offerings. Peace of Mind Protection Plan: They offer a protection plan for peace of mind. Pest Abatement: This service is also provided by Palmetto.
- Web traffic and visibility: Their site attracts roughly 116605 monthly visits, showing a negative growth trend and indicating where things are headed.
- Coverage area: Operating in AZ, CA, CO, CT, FL, GA, IL, MD, MA, MI, NJ, NV, NC, OH, PA, RI, SC, TX, VA. Palmetto is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – Florida Certified Solar Contractor CVC57022. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether Palmetto fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Palmetto is the right fit for your solar project.
Independent Sources
Palmetto Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 360 | 4.6 |
| solarreviews.com | 140 | 3.05 |
| yelp.com | 36 | 1.6 |
| bbb.org | 204 | 2.77 |
| consumeraffairs.com | 12 | 1.0 |
| indeed.com | 41 | 3.6 |
| trustpilot.com | 2 | 3.2 |
| angi.com | 1 | 5.0 |
| birdeye.com | 13 | 4.1 |
| Google reviews | 2,632 | 4.2 |
| Expert Score | 4.1 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Palmetto Reviews
| Company Website | palmetto.com |
| Year Founded | 2013 |
| Areas Served | AZ, CA, CO, CT, FL, GA, IL, MD, MA, MI, NJ, NV, NC, OH, PA, RI, SC, TX, VA |
| Services Offered | Residential Solar: They offer end-to-end solutions for residential solar energy, including solar design, financing, tracking, maintenance, resources, and support. Solar Feasibility and Energy Modeling: Palmetto has built a sophisticated solar feasibility and energy modeling platform to help customers understand if solar is right for them. Solar Lease, Purchase, and Subscription Options: They provide various options for customers to opt into solar energy, including instant solar design, detailed savings forecasts, and $0 down solar lease, purchase, and subscription options. Energy Management: Palmetto helps customers take control of their electricity and optimize their savings. Solar Panel Installation: They offer solar panel installation services. Solar Batteries: Palmetto provides solar batteries as part of their offerings. Energy Efficiency Audits: They conduct energy efficiency audits to help customers optimize their energy usage. System Monitoring: Palmetto offers system monitoring services to ensure optimal performance of the solar energy systems. Panel Cleaning, Removal, and Reinstallation: These services are also part of their offerings. Peace of Mind Protection Plan: They offer a protection plan for peace of mind. Pest Abatement: This service is also provided by Palmetto. |
| Roofing service | yes |
| Panel Options | Lease Solar: This option allows you to access the benefits of solar without the upfront investment or equipment costs. Maintenance is included, and performance is guaranteed. Buy Solar: This option provides access to greater long-term savings, flexible payments, and the possibility to leverage solar credits to offset the cost of investment. |
| Battery Installations | Lithium-ion Batteries: These are popular for their high energy density, long lifespan, and compact size. Lead-acid Batteries: These are often used in off-grid solar systems and are known for their reliability. Saltwater Batteries: These are a newer type of battery that uses saltwater as an electrolyte. Additionally, there are two different types of home solar batteries based on the type of electricity they receive: Direct Current (DC) Coupled: These batteries store DC energy directly from the solar panels. Alternating Current (AC) Coupled: These batteries store AC electricity that has been converted by an inverter. |
| Certifications | Florida Certified Solar Contractor CVC57022 |
| Solar system leases service | yes |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | Panel Warranty (25y), Inverter Warranty (25y), Workmanship Warranty (10y), Roof Penetration Warranty (5y) |
Palmetto Website Visits Two-Year Trend: negative
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 113022 | 3.57 | 161 | 51% | 43% | 35% | 0.36% | 4.2% | 0.05% | 2.2% |
Palmetto Social Media
What do Customers Say about the Palmetto?
Palmetto Solar sits at a 4.6 rating from 360 EnergySage reviews.
People like how efficient and polite the installation crews are. Making the switch to solar turned out easier than expected for many customers, and their electricity bills have dropped significantly. The Palmetto App gets mentioned often—being able to track your energy production in real-time is pretty handy. Some folks went with Palmetto specifically because the company seemed financially solid and their digital setup was better than competitors.
The numbers break down like this: sales process scores 3.8, pricing accuracy hits 3.9, installation quality also 3.8, and after-sales support trails a bit at 3.4. One happy customer couldn’t stop talking about the reasonable pricing, how cost-effective the technology is, and service that actually deserves to be called excellent.
Though there was this one case where a roof started leaking after installation. Turned out a screw missed the truss—not exactly what you want to discover after going solar.
Service quality, actual savings, and solid workmanship—those are the big wins customers mention. The installers get props for being professional, taking time to really explain how everything works, and leaving the work area clean. Good communication throughout the process, fast installation times, and customer service that’s actually helpful all get called out positively.
The permission to operate and permit approvals? Yeah, those drag on a bit. But that’s usually on the utility company and city, not really Palmetto’s fault.
What’s working:
Free consultation to start, then three years of someone actually monitoring your system. They manage projects in-house instead of farming it out. Their solar specialists know the local rebate and credit landscape, which matters when you’re trying to maximize savings.
What’s not:
You won’t find pricing on their website—you’ll have to talk to them directly. And if you’re not in one of their 19 states, you’re out of luck.
The positive reviews hit similar notes—superior service, real savings, customer care that goes beyond the basics. Installers who know what they’re doing and can explain it clearly. Updates throughout the installation keep people in the loop, which they appreciate. Equipment quality gets mentioned, and people like staying informed about where their project stands.
On the other side, waiting for activations and equipment repairs can test your patience. Permits and operating permissions sometimes move at a crawl, though again, that often comes down to local utility companies and city bureaucracy rather than Palmetto dragging their feet.
What employees like:
Work-life balance and benefits get thumbs up from some people. The working conditions are decent, and you can pick things up quickly. A few reviewers genuinely loved their time there—the balance between work and life, the pay, the benefits all worked for them.
What employees don’t like:
Hours are unpredictable—the company only calls you in when they really need you. Feeling overworked, understaffed, and underappreciated came up more than once. Management drew criticism too, with people feeling stuck with no real path to move up.
Positive side:
Workmanship and professionalism from the service team earned praise. People valued how responsive and knowledgeable everyone was. The exceptional quality of work and how professionally tricky situations got handled also got mentioned.
Negative side:
Service rescheduling frustrated some customers, and a few felt the providers didn’t have enough experience. Getting refunds proved difficult for some, with a couple people calling it a scam outright. Charges for services they didn’t even use rubbed customers the wrong way.
Staff professionalism and how diligent they are gets appreciated here. Branch Manager Brad Miller earned specific praise for going above and beyond to solve a customer’s pest problem. The company gets credit for effective pest control and protecting both health and property.
Most people come away happy with their Palmetto experience. Superior service, actual savings, and customer care that delivers—those themes repeat. The installation process? Easy and turnkey, according to multiple customers. Installers who act professionally and take time to walk you through how everything works make a difference. Communication generally works well.
Getting permission to operate and all the permits does slow things down, but that’s typically the utility company and local government at work, not Palmetto. Pricing and interest rates get positive marks. Even people who’d never heard of Palmetto before and had some initial doubts say they’re glad they went with them.
Summarizing:
Do we recommend Palmetto services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Palmetto is distinguished as a Market Leader. They’ve established themselves in 19 states, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Palmetto stands out as a premier choice in the solar installation industry.
