Fusion Power Overview
Expert Score: 4.3/5
Founded in: 2017
Fusion Power, established in 2017, has been an active participant in the solar industry,
providing services across 2 states. We dug into what Fusion Power offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Fusion Power’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.3, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Fusion Power handles Solar Installation; Solar Repair; Solar Inspection; Solar for Business, Education Institutions, Government, and Residential.
- Web traffic and visibility: Their site attracts roughly 10337 monthly visits, showing a negative growth trend and indicating where things are headed.
- Coverage area: Operating in AZ, TX. Fusion Power is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – NABCEP, BBB. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether Fusion Power fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Fusion Power is the right fit for your solar project.
Independent Sources
Fusion Power Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 9 | 2.9 |
| solarreviews.com | 15 | 2.09 |
| yelp.com | 109 | 2.3 |
| bbb.org | 319 | 4.57 |
| consumeraffairs.com | 3 | 1.0 |
| indeed.com | 15 | 4.1 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 5 | 5.0 |
| birdeye.com | 5 | 4.2 |
| Google reviews | 1,485 | 4.4 |
| Expert Score | 4.3 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Fusion Power Reviews
| Company Website | fusionpowerco.com |
| Year Founded | 2017 |
| Areas Served | AZ, TX |
| Services Offered | Solar Installation; Solar Repair; Solar Inspection; Solar for Business, Education Institutions, Government, and Residential. |
| Roofing service | – |
| Panel Options |
|
| Battery Installations | Lithium-Ion Batteries, Lead-Acid Batteries, Flow Batteries |
| Certifications | NABCEP, BBB |
| Solar system leases service | – |
| Expands dealership network | yes |
| BBB Rating | A+ |
| Warranty | 20- to 25-year – Warranties and 12- to 25-year – Warranties on inverters |
Fusion Power Website Visits Two-Year Trend: negative
Learn more:Â Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 5064 | 1.85 | 69 | 51% | 30% | 56% | 0.15% | 6.3% | 0.01% | 6.4% |
Fusion Power Social Media
What do Customers Say about the Fusion Power?
Positive Reviews:
People talk about Fusion Power’s integrity, the fact that they’re local, and their solid reputation.
Customers like the 25-year warranty the company offers and the 10-year free removal and replacement service.
One person said their experience with Fusion Power was “200 percent overall better” compared to another company they’d dealt with.
Negative Reviews:
Some folks have had problems with savings and getting clear communication.
One customer said they couldn’t see any real savings on their bill and wished they’d gotten a better explanation about what to expect with the first bill.
Positive Reviews:
People have praised Fusion Power for going with micro-inverters rather than string inverters and using quality panels.
The installers got described as quick, neat, and friendly.
One customer mentioned their experience with Fusion Power was “200 percent overall better” than what they got from another company.
Negative Reviews:
Some customers have reported running into issues with savings and communication.
One person said they couldn’t see real savings on their bill and would’ve appreciated a better explanation about the first bill.
There were complaints about the company not calling people back and not getting service scheduled.
Positive reviews:
Fusion Power is a vertically integrated solar provider—they handle everything themselves instead of outsourcing.
The company has a wide selection of solar panels and inverters so they can maximize energy output while keeping things within what you can afford.
Fusion Power has NABCEP certification, which means their technicians are expertly trained.
The company gives competitive industry warranties on equipment and workmanship.
Fusion Power has various financing options available to make solar more accessible for people living in Arizona.
Negative reviews:
Solar systems that are overengineered, resulting in monthly payments that are higher than what people usually pay for utilities.
Not being transparent about total costs compared to the financial benefits you’ll actually get.
Customer service after the sale is poor—issues don’t get resolved even after trying multiple times.
Technicians don’t set up the solar system properly, which leads to ongoing problems.
Positive Aspects
None Present: The comments provided don’t have any positive things to say about the company’s service, staff, or how well they perform. Both reviews are completely focused on negative experiences, what people saw as deceptive practices, and not getting the results they wanted.
Negative Aspects
Deceptive Sales and Misrepresentation: Sales reps allegedly relied on “deceptive practices, misrepresentation, misleading, and without disclosures” to get people’s signatures.
Failure to Deliver Promised Savings: Customers got told they’d be “in the negative” with the utility company and would see a monthly credit, but instead they’re paying way higher combined monthly payments than before.
Financial Burden and Escalating Costs: One homeowner got locked into a 25-year lease where the monthly payment is expected to nearly triple by the time it ends, which is way more than what the home’s utility costs used to be.
Poor System Performance: The system they installed—even with extra panels and new energy-efficient appliances (A/C and windows)—isn’t offsetting utility usage like they said it would.
Positive Reviews:
People appreciate how kind, patient, and knowledgeable the staff is.
The staff’s willingness to help with questions about the app and other issues gets highly praised.
Negative Reviews:
There were 23 customer complaints closed over the last 3 years, with 14 of those happening in just the last 12 months.
A recent complaint involved unwanted phone calls from the company, even after asking to be put on a do not call list.
Positive Reviews:
Workers appreciate the positive and supportive work environment.
The company gets praised for one-on-one coaching and focusing on individual improvement.
Employees also enjoy getting daily and weekly bonuses.
Negative Reviews:
Some employees have said the expectations are unrealistic and turnover is high.
There were complaints about having to call the same leads over and over.
Some employees felt like there was favoritism when it came to who got which leads.
Positive Reviews:
Customers like the pleasant and helpful staff who constantly go above and beyond to make sure everyone is happy.
The team gets praised for their knowledge and efficiency.
Customers are satisfied with the quality of work and how professional the team is.
Negative Reviews:
One customer was disappointed they never got a response after requesting a quote.
Positive reviews:
The team is exceptionally professional and knowledgeable
They do a thorough assessment of energy needs and come up with a customized solar solution
Installation process is efficient and well-coordinated
Positive effect on energy bills and home comfort
Monitoring system is user-friendly
Negative reviews:
Customer service is poor and communication is lacking
Sales tactics are pushy and representatives make rude remarks
Installation process has delays
Not being transparent about pricing and financial benefits
Not addressing issues after installation is complete
Positive reviews:
The team shows exceptional professionalism and expertise
Installation process is efficient and well-coordinated
Solar panels are high quality and have a positive impact on energy bills
Customer support is responsive and helpful
Negative reviews:
Sales tactics are pushy and misleading
Company stops being responsive after installation
Problems with getting the job completed in a timely manner
Concerns about whether the promised savings and tax credits are accurate
Summarizing:
Do we recommend Fusion Power services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Fusion Power is distinguished as a Market Leader. They’ve established themselves in 2 states, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Fusion Power stands out as a premier choice in the solar installation industry.
Andy is a Founder, Chief Content Officer, regular contributor, and idea generator behind Resident Solar Power. He is well-versed in various aspects of solar energy, including photovoltaic systems, solar policy trends, and green technology innovations.
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