Fastrac Energy Services review

Positive reviews:

“Alex and his crew arrived pretty late but knocked out a lot despite traveling from Houston down here. Guys knew what they were doing and were professional, 100% recommended.” – Luis ⭐⭐⭐⭐⭐ June 30, 2025

“The sales person and install team were all very good at their jobs!! They all communicated very well with us and very timely in their tasks!!! They all excelled in their jobs!! Please recognize these individuals!!! They also answered any questions we had!!” – Hunter ⭐⭐⭐⭐⭐ March 7, 2024

Negative reviews:

“No sirven, me convencieron a base de mentiras ahora estoy pagando 2 facturas el de la luz y el de los paneles debo miles de dólares.” – Marcelo ⭐☆☆☆☆ August 5, 2025

“We had our system installed in 2001. We were promised a whole house system and that’s what we paid for. For the first two years my electric bill, it’s almost as high as it was before the panels. This was the first year that we had lower payments and a couple of credits. Now suddenly our system went out and they want $250 just come out and look at it. We have a warranty that is supposed to cover labor and materials, but we were told that doesn’t matter they charge $250 period and it was impossible for them to wave it. So stay away from this company and vivint. Vivint sells the product and Fastrac installs it.” – William Wright ⭐☆☆☆☆ June 26, 2024

Positive reviews:

“Fastrac Energy is the way to go if you are looking for solar solutions for your home. They are straight forward and offer amazing customer service. I would highly recommend this company.” – Erin W. ⭐⭐⭐⭐⭐ March 4, 2020

“installed however a city inspection failed. No power for 5 hrs Fast Trac sent “electrician” who did not fix problem Fast Trac contacted a Senior Electrician who identified the problem the next day. multiple calls. A few to the Vivent sales rep who helped get the right people involoved . Hopefully there are no more errors. Additionally we were informed there is a buy back program” – Joni H. ⭐⭐⭐⭐☆ August 31, 2024

Negative reviews:

“Solar panels quit working, called to request service to fix. It was scheduled way out. While waiting, we had a hail storm and has to also schedule removal to replace roof. The part had to be ordered and sent to my house. After it got to my house, it took a week or more to get them out to put on the part. It did not work so they had to order another part. This started over a month ago and still no working panels. They removed the panels to replace roof, we finally got them out to reinstall and put on broken part. After some reschedules as a result of their people not showing up they are finally here….. just to be told they do not have all the parts to fully install and I will have to reschedule. So it seems I am going to go through all of summer paying solar electric prices with non working, not fully installed solar panels.” – Shawn R. ⭐☆☆☆☆ July 17, 2025

“Fastrac energy installed bad solar panels which never generate electricity but increase electricity bills from $100 to $780 per month beyond my budget I was promfor send there will be No electricity bills at all since March 31,2023 I keep calling emailing but NO response at all. it’s amazing there no regulation for customers protection from such bad service. It keep sending me bills though my solar panels disconnected since Jan 4,2024” – Shazana G. ⭐☆☆☆☆ January 29, 2025

Positive reviews:

“Efficient and professional should be this companies logo. They did exactly what was promised in a shorter time than expected. I’m exceptionally pleased. Somebody give them an award or a star, the key to the city, a gold medal, a thousand camels, one billion dollars, you know something to recognize amazingness. They deserve it.” – Joshua W ⭐⭐⭐⭐⭐ July 28, 2023

“Great a group of installers! Very efficient and cleaned up after. Highly recommend!” – Ann S ⭐⭐⭐⭐☆ May 29, 2024

Negative reviews:

“It has been a bad experience from the start. I originally financed $40K, out of the $40K, $12K was for home renovations that were supposed to be included in my financing. Original dealer pretty much scammed me the $12k no renovations were done but they still kept the money. I brough to Fastrac energy letting them know that they had a fraudulent Dealer. Nothing was done. Now inverter is out. submitted multiple calls and tickets to finally be told that my contract is invalid since they don’t service California anymore. Now I have to hire a new installer pay fees for replacement on inverter and pretty much figure things out on my own. I am still dealing with getting my $12K back or removed from loan but it has been a nightmare so far.” – Jose L ⭐☆☆☆☆ May 7, 2024

“The Solar panels were installed in July 2024, still waiting to complete the main panel upgrade the first week of October 2024.” – ANNIE H ⭐⭐☆☆☆ October 4, 2024

Positive reviews:

“My position is within the Sales Ops department and my manager is great. She has trained me very well and has helped me grow. She is so supportive and helpful. Everyone is generally nice at the company. Happy to be here right now.” – Sales Ops Specialist ⭐⭐⭐⭐⭐ March 21, 2025

“At Fastrac, our company and our team feels like a family. I have grown and been promoted within Fastrac over my 2 years. Management is supportive. The owners are approachable and help work out problems.” – Project Coordinator ⭐⭐⭐⭐⭐ March 21, 2025

Negative reviews:

“You’ll fit in if you don’t believe in giving 100%, like to gossip and generally have a toxic personality. If you’re honest, kind-hearted and professional, you’ll be dismissed in record time.” – Other ⭐☆☆☆☆ February 16, 2025

“Has no real sense of structure, and makes poor choices in management. Working for the Little Rock branch means the main branch will always treat you as less then themselves and as if you have no value.” – Installer ⭐☆☆☆☆ April 9, 2024

Positive reviews:

“Nico and his crew were amazing! They arrived on time, everyone introduced themselves, and they got to work. The crew worked together like a well-oiled machine, each one playing their role to make this a seamless (and very fast) install. Nico kept us informed throughout the process as to what they were doing, and how all the pieces work together. Everyone was so polite and kind, and made us feel that we definitely made the right choice with Fastrac. Thank you so much to Nico and the crew for such a delightful solar install experience.” – Jared Turner ⭐⭐⭐⭐⭐ June 2025

“My experience with Fastrac has been great. Lanae E. has provided incredible customer service, setting me up as a new customer and keeping in contact regarding upcoming appointments. Rey A. is the technician who came out; he promptly diagnosed the issue with our solar system that we have struggled with for months. I am grateful to be a customer and highly recommend.” – Simone Ralph ⭐⭐⭐⭐⭐ October 2025

Negative reviews:

“Service and sales were excellent. Their service department is extremely slow to respond. I have a service request that has been opened for 38 days and still no response. I have no recourse but to wait because if anyone else touches my system my warranty will be void. I should have done my research on Fastrac’s service reputation prior to making my decision to go with them. Buyer BEWARE!” – Robert Villa ⭐☆☆☆☆ October 2025

“Solar panels quit working, called to request service to fix. It was scheduled way out. While waiting, we had a hail storm and has to also schedule removal to replace roof. The part had to be ordered and sent to my house. After it got to my house, it took a week or more to get them out to put on the part. It did not work so they had to order another part. This started over a month ago and still no working panels. They removed the panels to replace roof, we finally got them out to reinstall and put on broken part. After some reschedules as a result of their people not showing up they are finally here….. just to be told they do not have all the parts to fully install and I will have to reschedule. So it seems I am going to go through all of summer paying solar electric prices with non working, not fully installed solar panels.” – Shawn Rice ⭐☆☆☆☆ August 2025

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Fastrac Energy Services is distinguished as a Market Leader. They’ve established themselves in 5 states, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Fastrac Energy Services stands out as a premier choice in the solar installation industry.