🌐 Multi-Location Company.
Freedom Forever Overview
Expert Score: 4.0/5
Founded in: 2016
Freedom Forever, established in 2016, has been an active participant in the solar industry, providing services across 19 states. We dug into what Freedom Forever offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Freedom Forever’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.0, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Freedom Forever handles Solar Power Installation: They provide solar power installation for homes. Battery Storage: They offer battery storage solutions, which not only save money but also provide a sense of security in the event of a power outage. 25-Year Production Guarantee: They offer a 25-year production guarantee, which is one of the best in the industry. They guarantee the amount of energy that your solar power system produces. Customer Portal: They provide a customer portal that gives you a window into the complete installation process.
- Web traffic and visibility: Their site attracts roughly 214181 monthly visits, showing a positive growth trend and indicating where things are headed.
- Coverage area: Operating in AZ, ID, NM, AZ, IL, OH, CA, MD, OR, MA, SC, CO, NJ, TX, NJ, FL, NV, UT, GA. Freedom Forever is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – Electrical Contractor, Home Improvement Contractor, Roofing Contractor, General Building Contractor. The BBB has them rated at NOT BBB ACCREDITED, which factors into how they stack up professionally.
Deciding whether Freedom Forever fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Freedom Forever is the right fit for your solar project.
Independent Sources
Freedom Forever Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 2 | 5.0 |
| solarreviews.com | 571 | 2.70 |
| yelp.com | 402 | 2.1 |
| bbb.org | 4163 | 4.30 |
| consumeraffairs.com | 151 | 3.9 |
| indeed.com | 382 | 3.3 |
| trustpilot.com | 179 | 3.9 |
| angi.com | 5 | 4.4 |
| birdeye.com | 3 | 1.0 |
| Google reviews | 1423 | 4.2 |
| Expert Score | 4.0 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Freedom Forever Reviews
| Company Website | freedomforever.com |
| Year Founded | 2016 |
| Areas Served | AZ, ID, NM, AZ, IL, OH, CA, MD, OR, MA, SC, CO, NJ, TX, NJ, FL, NV, UT, GA |
| Services Offered | Solar Power Installation: They provide solar power installation for homes. Battery Storage: They offer battery storage solutions, which not only save money but also provide a sense of security in the event of a power outage. 25-Year Production Guarantee: They offer a 25-year production guarantee, which is one of the best in the industry. They guarantee the amount of energy that your solar power system produces. Customer Portal: They provide a customer portal that gives you a window into the complete installation process. |
| Roofing service | yes |
| Panel Options | Freedom Forever offers a unique solar panel known as the Freedom Forever Solar Panel1. This panel is designed to fit the needs of a modern household and is compatible with all climates. It has a sleek, slim, and modern triple black design. |
| Battery Installations | They install two main types of batteries: LG Chem Cell Battery: LG Chem is a leading global manufacturer of Lithium-ion batteries providing high-quality battery storage solutions. Tesla Powerwall: An industry-leading home battery system. The great thing about the Tesla Powerwall is that your system can be expanded to provide as much battery capacity as you want. |
| Certifications | Electrical Contractor, Home Improvement Contractor, Roofing Contractor, General Building Contractor |
| Solar system leases service | yes |
| Expands dealership network | yes |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | 25-year production guarantee |
Freedom Forever Website Visits Two-Year Trend: positive
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 266755 | 8.18 | 603 | 36% | 74% | 20% | 0.05% | 4.1% | 0.04% | 1.7% |
Freedom Forever Social Media
What do Customers Say about the Freedom Forever?
Positive:
People give Freedom Solar credit for quality work and putting customers first. They handle everything from start to finish for solar and backup power, plus their product warranty seems solid. Customers like that they’re upfront about things and stick to their commitments.
Negative:
After installation, service seems to fall off for some people. There are complaints about the company backing out of warranty coverage and making excuses when things go wrong. Some customers say they just stop responding when you need help.
Marketing tactics are a big complaint here.
Interestingly, EnergySage gets a 4.8 rating with 94% of people recommending them. The positive reviews mention helpful customer service and how easy it is to compare different solar companies. But some folks mention lack of follow-up and poor responsiveness.
The negative reviews focus on customer service and installation problems. One person had water damage because they didn’t seal things properly during installation. Another customer couldn’t get help with system monitoring and never even got a copy of their contract.
Positive Feedback:
Some people appreciate the performance guarantee they offer.
Negative Comments:
There are a lot of times when promises are broken and communication problems happen. Some customers didn’t like the aggressive sales techniques. People are also getting upset about delays in installing and replacing equipment.
Positive Feedback:
Some customers say that their Freedom Forever solar system really does meet their electricity needs. Some people were happy with how the installation went.
Negative Feedback:
Poor communication and unfulfilled promises are recurring themes. Aggressive sales tactics and unprofessional behavior turn people off. Equipment problems and slow fixes are common complaints. Some customers even found fraudulent loans showing up on their credit reports, which is pretty serious.
Positive Aspects:
Employees say there’s room to grow if you put in the effort. Training and support seem decent. Some people like the work environment and find their coworkers supportive. The hours are apparently good for work-life balance.
Negative Aspects:
There is a problem with communication both internally and with clients. It seems to be a company-wide problem. Management styles are not consistently the same, so it is confusing. The compensation plan and performance expectations cause stress on some people, especially top producers.
Negative Reviews:
Poor communication is the big issue here too. Sales teams and installation crews don’t seem to talk to each other, so customers end up with the wrong setup. Aggressive sales tactics and unprofessional behavior are problems. Equipment replacement takes forever, and they don’t respond to performance guarantee claims.
Positive Aspects:
They do give a guarantee on solar production that is unique. Once it’s set up, someone watches the system all the time. Estimates for projects are free.
Positive reviews mention 5-star service levels and their 25-year Production Guarantee, which supposedly covers broken parts and reimburses for lost power production.
But there are negative reviews too. In Fort Lauderdale, FL, they only get 4 stars and some customers aren’t happy.
Negative Reviews:
Communication problems again – sales and installation teams don’t coordinate, leading to wrong installations. Aggressive sales tactics and unprofessional behavior are mentioned. Equipment doesn’t work and takes forever to get fixed.
Positive Reviews:
The search results don’t mention specific positive reviews, but 19% of reviews are 5-star ratings.
Summarizing:
Do we recommend Freedom Forever services?
Average Performer
Freedom Forever gets the Average Performer badge and works in 19 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 4.0 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Freedom Forever may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Freedom Forever to your list as a lower priority and one that requires additional research before you decide to work with them.
