PosiGen review

What customers like:
PosiGen stands out for its competitive pricing on cash purchases and particularly its leasing program, which maintains fixed rates throughout the term and doesn’t require a minimum credit score. The company doesn’t just install solar systems; it also offers energy-saving upgrades that could cut costs in half. Customers always talk about how quick the customer service team is to respond, and installation is free of charge. Homeowners who want simple solar solutions will like the company’s “Solar for All” mission.

Where they fall short:
Not everyone has had a good experience. A number of customers said that their panels didn’t work as promised or didn’t work at all. Some people who had the work done were surprised when their electricity bills went up. Scheduling was hard for some people, who complained about delays and bad communication during the setup process.

The good:
PosiGen’s pricing structure makes solar accessible to nearly anyone, regardless of financial background. One representative, Alison, earned particular praise for her outstanding support throughout the entire customer journey.

The bad:
Getting in touch with the company has been a struggle for some. Customers feel like they’ve been ignored because they still have questions about backup batteries and roof repairs. Roof problems have become a big issue. Homeowners say that even though systems are supposed to last for 20 years, PosiGen hasn’t done anything when damage has happened. One case that was especially troubling was when the company didn’t fix a roof leak properly 15 months after it was installed, leaving the homeowner with water damage.

Positive experiences:
When things go right, customers describe working with PosiGen as thoroughly professional. Some have experienced quick turnaround times when issues arose.

Problem areas:
Communication breakdowns appear frequently in reviews. Phone calls go unreturned, emails get ignored. The solar installations themselves have occasionally created new problems—blown fuses, malfunctioning garage doors, and general reliability concerns. Roof damage from installations has particularly frustrated customers who felt abandoned when seeking help.

Strengths:
People know PosiGen for putting GAF Energy solar panels on homes. They do energy audits to help people get the most out of their energy use, and they work in six states, which gives them a good geographic reach.

Concerns:
The company hasn’t claimed its ConsumerAffairs profile, and there’s a noticeable absence of customer reviews on the platform, which might give potential customers pause.

Positive feedback:
Some customers describe genuinely great experiences, highlighting professional service. When PosiGen does respond to problems, they’ve sent technicians out quickly in certain instances.

Negative feedback:
Customer service issues dominate the complaints. Getting help when needed has proven difficult for many. Installation-related roof damage, including leaks, appears repeatedly in reviews.

What employees appreciate:
Working in the growing solar industry appeals to some staff members, particularly the mission of helping lower and moderate-income families. Sales representatives find customer interaction rewarding, and there’s a sense of contributing to meaningful work.

Employee frustrations:
The sales environment can be intense, with quota pressures and the frustration of losing deals for reasons outside one’s control. Management practices have drawn criticism—micromanagement and disrespectful communication came up in reviews. A sudden change to base pay for the outside sales team particularly upset employees.

Highlights:
With 13 years in the business, PosiGen brings experience to the table. They’ve positioned themselves as LGBTQ+ friendly and eco-conscious, offering not just solar but roofing, storage, and efficiency services. Being family-owned gives them a personal touch.

Drawbacks:
System updates haven’t kept pace with technology—one customer couldn’t monitor their solar production because PosiGen hadn’t upgraded to 5G capability. Post-sale customer service disappointed another reviewer who faced unexpectedly high electric bills.

Strong points:
PosiGen’s knowledge of energy efficiency audits helps homeowners become less dependent on energy. They handle solar panel leasing and sales, with staff earning compliments for being prompt, professional, and knowledgeable.

Weak points:
Lease agreement complications have tripped up some customers. Over time, panels haven’t always delivered on initial promises. Delays in activation due to utility meter installation have also been an issue.

Positives:
The company focuses on residential solar installation and clean energy solutions. Solar storage options let customers bank excess energy. Energy audits help homeowners fine-tune their consumption.

Negatives:
Communication problems pop up in reviews here too. While some consider the pricing fair, others question whether the total cost justifies the investment.

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Average Performer

PosiGen gets the Average Performer badge and works in 7 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.4 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While PosiGen may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add PosiGen to your list as a lower priority and one that requires additional research before you decide to work with them.