Compass Solar Energy Overview
Expert Score: 4.1/5
Founded in: 2000
Compass Solar Energy, established in 2000, has been an active participant in the solar industry, providing services in 1 state. We dug into what Compass Solar Energy offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Compass Solar Energy’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.1, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Compass Solar Energy handles Solar Electric/PV System Instalattion, Grid-tied Solar System Services, Inverter Services, Virtual Consultations, Solar Panel Cleaning, Solar Water Heater Repair, Solar Panel Installation, Ground-mounted System Services, Off-grid Solar System Services, Solar Electric/PV System Repair, Solar Water Heater Installation.
- Web traffic and visibility: Their site attracts roughly 2595 monthly visits, showing a positive growth trend and indicating where things are headed.
- Coverage area: Operating in FL. Compass Solar Energy is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – ASES, NABCEP, SEIA, BBB. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether Compass Solar Energy fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Compass Solar Energy is the right fit for your solar project.
Independent Sources
Compass Solar Energy Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 6 | 5.0 |
| solarreviews.com | 30 | 4.11 |
| yelp.com | 11 | 2.9 |
| bbb.org | 9 | 4.67 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 15 | 2.8 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 16 | 4.6 |
| birdeye.com | 1 | 4.2 |
| Google reviews | 121 | 4.2 |
| Expert Score | 4.1 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Compass Solar Energy Reviews
| Company Website | compasssolar.com |
| Year Founded | 2000 |
| Areas Served | FL |
| Services Offered | Solar Electric/PV System Instalattion, Grid-tied Solar System Services, Inverter Services, Virtual Consultations, Solar Panel Cleaning, Solar Water Heater Repair, Solar Panel Installation, Ground-mounted System Services, Off-grid Solar System Services, Solar Electric/PV System Repair, Solar Water Heater Installation. |
| Roofing service | – |
| Panel Options |
|
| Battery Installations |
|
| Certifications | ASES, NABCEP, SEIA, BBB |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 25-year – Workmanship on PV installation errors. |
Compass Solar Energy Website Visits Two-Year Trend: positive
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1728 | 1.69 | 44 | 58% | 18% | 73% | 0.18% | 2.5% | 0.01% | 5.7% |
Compass Solar Energy Social Media
What do Customers Say about the Compass Solar Energy?
Positive Reviews:
People loved how well the Compass Solar Energy staff did their jobs.
People gave the service and customer care great scores.
Customers were happy with how much their money was worth.
People liked getting information and communication from the firm.
Positive Reviews:
Customers praised the attention to detail and real concern exhibited to each household.
They were satisfied with the quality of the installation and the help they got after the transaction.
One client said that the firm worked together on the number of panels and trusted the professionals to decide where to put them.
Negative Reviews:
Some consumers have problems with the system leaking at a junction.
Complaints arose about how the company addressed these problems, especially after warranty expiration.
One customer was dissatisfied with the expense of removing and reinstalling the system for a new roof.
Positive Reviews:
Compass Solar Energy provides customized options for homeowners interested in solar.
Because they are based in the area, they know what the community needs.
Customers like how dedicated they are to finding eco-friendly solutions.
Homeowners may obtain free advice to help them decide what kind of solar panels to buy.
Negative Reviews:
Some customers say they haven’t noticed any inquiries about Compass Solar Energy on Yelp.
Positive Reviews:
Customers know that Compass Solar Energy is a NABCEP-certified installer that does an excellent job of installing solar panels for electricity, water, and pools.
Negative Reviews:
Some customers had trouble with service or repairs. One customer mentioned only 13 of 29 panels functioned, and despite assurances, the problem remained unsolved.
Eight complaints closed in the past 3 years and 2 in the past 12 months may suggest customer dissatisfaction.
Positive Reviews:
Management interactions were consistently positive.
The owners demonstrate concern for the company and staff.
The company is expanding rapidly.
Favorable working hours and benefits.
Negative Reviews:
Upper management falls significantly short.
High employee turnover.
Poor management practices.
Work hours vary inconsistently.
Insufficient proper tools.
The three owners disagree constantly and shift blame to others for problems.
Payroll errors occur regularly.
Customer service is poor.
Positive Reviews:
One customer praised the exceptional technical work and helpful installers who explained system operation.
Negative Reviews:
One customer stated that after 5 months of reduced solar production and ongoing system alerts, production ceased entirely with no solution in sight.
Another customer wasn’t notified about a $147.85 charge for a solar hot water heater estimate.
Good Reviews:
Customers said that Compass Solar Energy was very competent and did a great job.
People enjoyed how thorough the ideas were and how quickly they were put into action.
Customers were happy with power generation and help after the sale.
Negative Reviews:
Some customers faced system leaks and felt dissatisfied with repair services.
Complaints emerged about expensive system removal and reinstallation costs.
Summarizing:
Do we recommend Compass Solar Energy services?
Expert Choice
Our Expert Choice badge goes to Compass Solar Energy, which concentrates on serving fewer than 1 state. With a foundation dating back to 2000 and a commitment to not using subcontractors, Compass Solar Energy offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
