Infinity Solar USA review

People seem to like that Infinity handles everything in-house and backs their work with 30-year warranties. Using local workers is another plus customers mention. The different departments apparently talk to each other, which doesn’t always happen with solar companies.

That said, one customer had a pretty rough time with what they called a typical bad contractor situation. Great sales pitch promising white-glove service, then chaos once the work started. No clear point person running things, messy job site, poor communication all around. To make matters worse, a neighbor’s house got damaged during the process.

When things go well, customers talk about the professional crew and how much the staff knows their stuff. Quite a few people have seen their electric bills drop noticeably after getting panels installed. The company’s quick to respond when you need them, and they show up when they say they will.

But installation times have frustrated some folks—it just takes too long from start to finish. Promises don’t always pan out the way they were sold. And the savings? Not everyone’s seeing what they expected on their bills.

Employees who enjoy working there describe it as productive and actually fun. There’s a real community vibe, almost family-like, with managers who keep their doors open. Work-life balance gets mentioned, and people feel like the company tries to keep them happy and help them grow.

Others paint a different picture—management problems, paychecks that show up late or wrong, stress through the roof. Some felt like their job description kept expanding without the pay to match. Communication from the top down and how decisions get made? That’s been a sore spot for several people.

The positive reviews really emphasize how professional the team is. Micah Johnson gets called out specifically—one customer couldn’t have been happier with how smoothly everything went. Knowledge and efficiency seem to be what the company does best when they’re firing on all cylinders.

Then there’s the Vancouver, Washington customer who had the opposite experience. White-glove service promised during the sale, invasive mess during construction with nobody clearly in charge. Communication fell apart, and there wasn’t anyone managing the project properly.

Some customers love what Birdeye (the reputation management platform) has done for how Infinity handles reviews. The customer service around that gets high marks from at least one reviewer.

But pricing is where things get dicey in the negative reviews. People think they’re charging too much when there are cheaper options around. The contracts have raised eyebrows too—apparently it’s nearly impossible to get out before 12 months is up. Worth reading that fine print before you sign anything.

Customer service gets praised here, with helpful staff making a difference even when weather delays push things back. Once the panels are actually running, people seem satisfied.

The flip side? Getting to that point takes forever, and the follow-through on promises isn’t always there. That communication and project management issue keeps coming up—too many customers dealing with a chaotic construction process without anyone clearly running the show.

Average Performer

Infinity Solar USA gets the Average Performer badge and works in 6 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.6 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Infinity Solar USA may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Infinity Solar USA to your list as a lower priority and one that requires additional research before you decide to work with them.