Smart Energy Solar Overview
Expert Score: 4.4/5
Founded in: 2013
Smart Energy Solar, established in 2013, has been an active participant in the solar industry, providing services in 1 state. We dug into what Smart Energy Solar offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Smart Energy Solar’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.4, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Smart Energy Solar handles Renewable Energy: They offer 100% renewable energy that offsets carbon, sulfur, and nitrous oxide emissions as well as other pollutants that come from non-renewable electricity generation1. Their renewable resources include solar, wind, hydroelectric, and geothermal energy. Residential Services: When you choose SmartEnergy as your electric supplier, your utility will continue to send you your bill, deliver your electricity and respond to emergencies, just with 100% renewable energy. Business Plans: They offer custom quotes for business’s energy needs. Low Cost, Fixed-Rate Plans: They offer 6-month plans. All Plans are 100% Renewable: They support green power and offset energy usage with 100% renewable energy sources.
- Web traffic and visibility: Their site attracts roughly 10080 monthly visits, showing a positive growth trend and indicating where things are headed.
- Coverage area: Operating in TX. Smart Energy Solar is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – Renewable Energy Credits (RECs): SmartEnergy purchases RECs to offset 100% of your electricity usage. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether Smart Energy Solar fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Smart Energy Solar is the right fit for your solar project.
Independent Sources
Smart Energy Solar Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 131 | 5.0 |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 63 | 1.5 |
| bbb.org | No reviews | No reviews |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 15 | 3.3 |
| trustpilot.com | 690 | 4.6 |
| angi.com | 1 | 1.0 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 23 | 4.9 |
| Expert Score | 4.4 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Smart Energy Solar Reviews
| Company Website | smartenergy.co |
| Year Founded | 2013 |
| Areas Served | TX |
| Services Offered | Renewable Energy: They offer 100% renewable energy that offsets carbon, sulfur, and nitrous oxide emissions as well as other pollutants that come from non-renewable electricity generation1. Their renewable resources include solar, wind, hydroelectric, and geothermal energy. Residential Services: When you choose SmartEnergy as your electric supplier, your utility will continue to send you your bill, deliver your electricity and respond to emergencies, just with 100% renewable energy. Business Plans: They offer custom quotes for business’s energy needs. Low Cost, Fixed-Rate Plans: They offer 6-month plans. All Plans are 100% Renewable: They support green power and offset energy usage with 100% renewable energy sources. |
| Roofing service | – |
| Panel Options | Monocrystalline Solar Panels: Recognized for their remarkable efficiency in converting up to 20% of sunlight into usable energy. Polycrystalline Solar Panels: These are a common type of solar panel made from multiple silicon fragments melted together. Thin-Film Solar Panels: These are made by depositing one or more thin layers of photovoltaic material onto a substrate. Passivated Emitter and Rear Contact cells (PERC) Solar Panels: These are a newer technology that increases efficiency by adding a layer to the back of traditional solar cells. |
| Battery Installations | Some of the popular types of solar batteries include Lithium-ion, Lithium Iron Phosphate (LFP), and Lead-acid. As for brands, some of the top choices for solar batteries in 2024 include Franklin Home Power, LG Home8, Enphase IQ 5P, Tesla Powerwall, and Panasonic EverVolt. |
| Certifications | Renewable Energy Credits (RECs): SmartEnergy purchases RECs to offset 100% of your electricity usage |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 25 years of solar panel cover if there are any issues with your panels. |
Smart Energy Solar Website Visits Two-Year Trend: positive
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 10850 | 1.84 | 50 | 51% | 31% | 60% | 0.22% | 3.3% | 0.04% | 3.0% |
Smart Energy Solar Social Media
What do Customers Say about the Smart Energy Solar?
Smart Solar Energy is a family-run solar contractor that’s gotten some good feedback for residential installations. People like their straightforward approach and solid customer service. They back everything with 25-year warranties – labor, services, power production guarantees, plus the panels and inverters themselves.
But there’s at least one unhappy customer who couldn’t get anyone to respond after installation. Multiple calls and emails went unanswered, and a promised gift card never showed up. That kind of thing raises questions about whether they actually stand behind their work once the installation’s done.
No positive reviews turned up here.
On the negative side, someone dealt with two different customer service reps who were both rude and pushy. They also weren’t impressed with SmartEnergy’s rates – 13 cents per kilowatt-hour versus 8 cents from Nopec for a 24-month deal in the Cleveland area. That’s a pretty significant difference.
Customers who had good experiences mention efficient installations and customer service that actually helps. Some people saw energy savings within days of getting their system running. The payment setup where your solar costs basically replace your old electric bill appealed to several customers.
The complaints center around batteries that won’t charge properly and slow response times when people report problems.
It looks like employees like the energy at work and the help they get from their bosses and coworkers. You can move up in the company and into sales roles.
One ex-employee didn’t like the sales methods they were supposed to use, but they didn’t go into detail about what they didn’t like.
Good experiences highlight efficient installation, clear communication, and service that customers describe as “amazing.” People appreciated working with specialists who seemed genuinely friendly rather than just trying to close a sale.
Battery problems come up again in the negative reviews. One customer’s battery worked for two days, then quit charging. They reported it multiple times but felt like the company didn’t believe them until they changed their internet setup so Smart Energy could see the problem remotely. The battery of another customer died right after they started paying.
What’s working well:
Customer service that actually delivers: People consistently mention how professional and responsive the team is throughout the installation. Communication stays clear from start to finish.
Installation process that doesn’t drive you crazy: Customers describe the whole thing as manageable and well-organized. Smart Energy takes care of permits, upgrades, and all the logistics so you don’t have to chase things down.
Staff who know their stuff: Technicians and sales reps get credit for really understanding the technical side and taking time to explain things. Customers feel like they know what they’re getting into.
Systems that work and save money: People are happy with how their systems work and like the money they save, especially since energy costs are going up everywhere.
No money down to start: A lot of customers liked that they didn’t have to pay anything up front. This makes it easier for people who don’t have a lot of extra money to get solar.
Things that could use some work:
We still don’t know how things will turn out in the long run: Some customers wrote reviews before their systems were live, so there isn’t a lot of feedback on how well they work over time.
One reviewer said that doing more research ahead of time might have helped their experience, which suggests that their expectations didn’t match what they actually got.
Summarizing:
Do we recommend Smart Energy Solar services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Smart Energy Solar is distinguished as a Market Leader. They’ve established themselves in 1 state, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Smart Energy Solar stands out as a premier choice in the solar installation industry.
