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Expert Score: 4.1/5
Founded in: 2014
Altair Solar, established in 2014, has been an active participant in the solar industry,
providing services across 2 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
Independent Sources
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 50 | 4.5 |
| solarreviews.com | 26 | 3.7 |
| yelp.com | 155 | 4.3 |
| bbb.org | 3 | 1.0 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 5 | 3.6 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 2 | 3.0 |
| birdeye.com | 43 | 3.7 |
| Google reviews | 34 | 3.9 |
| Expert Score | 4.1 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
| Company Website | altairsolar.com |
| Year Founded | 2014 |
| Areas Served | CA, TX |
| Services Offered | Residential Solar Installations: Altair Solar specializes in residential solar panel installations. They’ll help you understand how solar energy works and tailor a custom solution to meet your energy needs while maximizing savings. Quality Products: They use products from global leaders known for reliability and efficiency. Longevity matters to them, so you can expect top-notch components. Experienced Staff: Altair Solar’s team includes engineers, project managers, and installers with over 50 years of combined experience. They hold industry-standard certifications. Lifetime Monitoring: When you install solar panels with Altair, they provide free lifetime monitoring for your system. If any issues arise (while it’s under warranty), they’ll fix it at no cost. Easy Communication: Altair Solar communicates with you using your preferred method—whether it’s phone, email, or an in-person visit. Solar & Battery Storage Systems: Altair offers residential solar and battery storage systems. Take advantage of the 30% Federal Tax Credit and gain energy independence. Custom Process: Their installation process includes consultation, site survey, engineering design, permitting, installation, commissioning, and ongoing monitoring. |
| Roofing service | – |
| Panel Options | LONGi LR5-72HPH 540M: This monocrystalline panel boasts a power output of 540 watts and an impressive efficiency of 22.1%. It’s designed for both direct and scattered sunlight, thanks to its two-sided glass structure. With a 15-year warranty, it’s a solid choice for homeowners looking for high performance. Tongwei Solar PERC 182 10BB BIFACIAL: Another Chinese manufacturer, Tongwei Solar, offers this monocrystalline panel with 540 watts of power and 21.9% efficiency. Like the LONGi panel, it’s also bifacial, capturing energy from both sides. Tongwei Solar provides a 15-year warranty for this model. JA Solar DeepBlue 4.0 X 525/PR: JA Solar, yet another Chinese brand, presents this monocrystalline panel with 525 watts of power and 22% efficiency. It’s suitable for residential installations and comes with a 15-year warranty. |
| Battery Installations | Lithium-Ion Batteries, Lead-Acid Batteries, Flow Batteries |
| Certifications | BBB |
| Solar system leases service | yes |
| Expands dealership network | – |
| BBB Rating | A- |
| Warranty | They offer free lifetime monitoring for your solar system, and let you know immediately when there is a problem. |
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,747 | 2 | 48 | 0.62 | 18.27% | 65.21% | 0.52% | 4.58% | 0.03% | 11.39% |
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Positive Aspects:
Tailored Solutions: Altair Solar prides itself on a personalized approach. They believe that one-size-fits-all solutions don’t work, aiming for maximum energy savings at an affordable cost.
Top-of-the-Line Products: Altair Solar combines their expertise with high-quality products to ensure customer satisfaction.
Efficient Customer Service: Customers appreciate friendly and efficient service.
Negative Aspects:
Roof Leaks and Lack of Response: Some customers reported issues with roof leaks after installation. Despite reaching out to Altair Solar, they received no response. This lack of communication and unresolved problems caused frustration.
Business Ethic Concerns: Another customer expressed dissatisfaction, claiming that Altair Solar made a costly mistake but refused to admit it. The lack of business ethics and sympathy led to ongoing financial losses.
Positive Aspects:
Responsive and Transparent: Customers appreciate Altair Solar’s responsiveness and transparency in their communications.
Quality Work: Many reviewers highlight meticulous and quality work during the installation process.
Reasonable Pricing: Altair Solar is often praised for offering reasonable prices.
Negative Aspects:
Customer Service Issues: Some clients have reported poor customer service experiences.
Sluggish Response Times: There have been complaints about delays in communication.
Installation Problems: A few negative reviews mention issues related to installation quality, including leaks and mildew.
Positive Reviews:
One consumer from California, had a great experience with Altair Solar. He praised the main sales consultant, for being awesome and thorough. He was responsive, transparent, and the installation went efficiently without any issues. The installers were respectful of his property, and overall, he felt they did meticulous and quality work at a reasonable price.
Negative Reviews:
One customer from El Cajon, California, warned others with a “Buyer Beware” message. Their Altair Solar system, installed in 2016, caused roof leaks, and despite repeated visits, the issue remained unresolved. They even discovered black mold.
Positive Reviews:
Onboarding Experience: Some customers have praised Altair Solar’s onboarding process. Rahul, who assisted with integration and drip campaigns, received kudos for making the experience smooth and professional.
Helping Clients: Another user mentioned that Altair Solar helped their clients create a solid online presence, which is essential for businesses.
Negative Reviews:
Poor Support: Some users expressed dissatisfaction with Altair Solar’s support. Delays in canceling subscriptions and unauthorized payments caused frustration.
Positive Criterion:
Responsive Communication: Customers appreciate that Altair Solar is responsive and transparent in their communications.
Efficient Installation: The installation process went smoothly and efficiently, without any issues.
Respectful Installers: The installers were respectful of customers’ property and took their preferences into consideration.
Quality Work: Overall, customers felt that Altair Solar performed meticulous and quality work at a reasonable price.
Summarizing:
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Altair Solar is distinguished as a Market Leader. Their solid presence in 2 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Altair Solar stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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