Better Earth Solar review

Positive Feedback:

Customers appreciate the company’s expedite, follow-up customer service.

The service personnel, from Better Earth Solar, were praised for their dedication and hard work.

The customer mentioned that the service was speedy and spoke volumes about the company’s care for its customers.

Another customer mentioned that the process was simple and efficient.

They even made adjustments to guarantee the install before the end of the year, so the customer could receive the 2021 tax credits.

Negative Feedback:

One customer mentioned that they delayed and did not submit his application for NEM 2.0 in California which would have guaranteed him a 5-year payoff on a grid-tied system and 15 years of free electricity.

Then they kept his $1000 deposit. He never got a solar system.

Positive Reviews:

Great customer service.

Constant communication throughout the installation process.

Flexibility on payment options.

Quickly getting permissions and approvals.

Bad Reviews:

Problems with roofing work done by subcontractors.

Not happy with how the organization handled problems.

Electricity costs that be higher than planned even when you have solar panels.

Good Reviews:

Customers were happy with how quickly and professionally the installers worked.

People said a lot of good things about the agent Sam since he was dependable and paid attention.

Bad Reviews:

Customers said that the service was bad and that they didn’t get any help after the installation.

After converting to solar, several clients lost electricity.

People complained that the firm didn’t help them after a specific amount of time had passed after the installation.

One client said that a critical part of the solar system was put in place but not connected or set up.

There were reports of unprofessional technicians, power outages, and even a roof leak.

A customer reported receiving unsolicited messages from a salesman.

Positive Aspects

None Present: All existing comments are overwhelmingly negative, reporting severe operational failures, physical damage, and total lack of customer support.

Negative Aspects

Extreme Incompetence and Failed Installation: Multiple customers report severe project delays (e.g., up to seven months) and an inability to complete the job, with one installation failing inspection five times for the same code violation.

Property Damage and Subcontractor Negligence: Installers, described by one customer as inexperienced, ruined roofs, causing shattered tiles, holes, and resulting in water damage inside the home. The company stole a customer’s personal property (conduit).

Dishonesty and Complete Lack of Communication: Communication is consistently described as horrible, poor, and non-existent. Staff, including escalation managers, are unreachable, unresponsive, and even ghosted customers. Customers report staff being deliberately dishonest.

Failure to Monitor and Financial Harm: The company failed to monitor the solar system as promised, leading to a system being down for months and a customer receiving a $3000 electric bill.

Positive Aspects:

Some customers have praised the installers for their professionalism.

Negative Aspects:

There are 113 complaints closed in the last 3 years, with 59 complaints closed in the last 12 months.

Customers reported poor customer service and lack of support post-installation.

Some customers experienced issues with the installation process, including improperly installed solar panels.

There were complaints about the company’s lack of assistance after a certain period post-installation.

Positive Aspects:

Some customers praised the installers for their professionalism.

The company is noted for its good work-life balance and positive, helpful management.

Some employees mentioned that the pay is good.

Negative Aspects:

There were complaints about poor leadership and favoritism.

Some customers reported that they were forced to do jobs and found the company unorganized.

People complained that the firm didn’t help them after a specific amount of time had passed after the installation.

Good Reviews:

Customers liked Better Earth because they got great service and were always in touch. They were happy with how quickly the system was set up and how well it worked.

Some clients liked how proactive and open the organization was. They thought that the answers to their inquiries were confident and based on experience.

Bad Reviews:

A consumer said they were unhappy with how the installation went. They said that Better Earth didn’t finish the installation as promised and that they had to contact them many times to have it done.

Another consumer said that the firm was not good at its job and was dishonest. They didn’t like how the installed panels looked or how the firm handled their concerns.

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Average Performer

Better Earth gets the Average Performer badge and works in 3 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.9 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Better Earth may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Better Earth to your list as a lower priority and one that requires additional research before you decide to work with them.