Elite Roofing and Solar review

Positive reviews:

“Really impressed with Jackie’s dedication towards consistent follow up calls on all the updates towards my solar installation every week. She replied promptly to any queries or emails I’ve sent. Also, thankful to Richard and team to bring this Solar installation to closure. Great work, customer centric, definitely recommend them.” – Ripshamlock ⭐⭐⭐⭐⭐ May 8, 2026

“I recently went solar with Sunergy and I can honestly say that Jackie made the entire experience exceptional. As someone completely new to solar energy, I had a ton of questions — and Jackie never made me feel like any of them were silly or unimportant. She was incredibly attentive, thorough, and patient throughout the whole process. What really stood out was her communication. She always called back and replied to my questions promptly, taking the time to explain every detail in a way that was easy for me to understand. She clearly takes pride in making sure her customers feel informed and confident every step of the way. There was a supply delay during my project — completely out of her control — but Jackie personally apologized, explained the situation clearly, and went out of her way to make me feel like a priority. That kind of ownership and accountability is rare, and I truly appreciated it. So far everything is working out great, and I’m very satisfied with both Jackie and Sunergy. I’ll be back in a few months to update my review as things progress, but based on my experience so far, I would highly recommend Jackie and SuEnergy to anyone considering making the switch to solar. You’re in great hands!” – Willietanss ⭐⭐⭐⭐⭐ April 14, 2026

Negative reviews:

“Permits from Local Fire Department were denied with 3 submissions. Promised to refund payments, yet NEVER followed through. CSLB finally forced the refund. DO NOT USE.” – Markdo ⭐☆☆☆☆ May 5, 2026

“The previous review by gary_mi says it all. His story is my story. I also have filed a complaint with CSLB. The question you have to ask yourself is; Do I really want to do business with a company that has angered multiple customers and has multiple CSLB complaints against them? Avoid these guys like the plague.” – Victorfielding ⭐☆☆☆☆ March 7, 2026

Positive reviews:

“We had the best experience. Called with an emergency with our solar system and they immediately scheduled to come out day-of and quickly fixed everything. Incredible customer service and very knowledgeable. Highly recommend and will now only use Sunergy going forward!” – Kathryn F. ⭐⭐⭐⭐⭐ June 2025

“I recently had a 6,300-watt, 15-panel solar photovoltaic system installed on my roof by Sunergy. I found Sunergy through the Energy Sage site and compared their quote with several other companies, including local installers. After speaking with about half a dozen companies and reviewing their quotes, I decided to go with Sunergy. Jeremy, who was incredibly knowledgeable and offered creative solutions for my unique situation, played a significant role in my decision. He provided genuine recommendations without any overselling, and the price quote from Sunergy was several thousand dollars less than the local installers. Once I signed the contract, I was assigned a project manager who kept me informed about the progress of my project. There were occasional gaps in updates, but nothing too concerning. When the original project manager left the company, a new project manager was assigned to me. The transition was a bit awkward as I wasn’t initially informed of the change, but the new project manager quickly took over and maintained good communication. While the project took several months to initiate–understandable due to the complexities of permitting–the process was generally smooth. When installation began, the team arrived on time. However, since they were relatively new to Sunergy, there were a few hiccups. Communication lapses between the company and the installers led to some delays, including waiting for parts to arrive. The installers arrived in passenger vehicles and were initially without the necessary extension ladders for my second-story roof, which meant they had to borrow mine. They also replaced an existing inverter but seemed unclear about some aspects of the installation. Despite these issues, the installation was completed competently, though I had to point out a few things for correction. One pleasant surprise was that the installed panels had a higher wattage than initially specified, and the Enphase microinverters were upgraded as well–without any prior mention, which I’m certainly not complaining about! Post-installation support has been excellent. Chris spent considerable time ensuring that the monitoring system was set up correctly and offered valuable advice on the best PG&E electric plan to maximize savings. It’s been about three months since the installation, and the system is performing as expected. The Enphase monitoring system is particularly useful for tracking solar electricity production and will be helpful for future troubleshooting. Overall, I’m very pleased with the entire experience. Sunergy delivered a solar panel system that works efficiently and saved me a substantial amount of money!” – Gary N. ⭐⭐⭐⭐⭐ 2024

Negative reviews:

“To start, we had trouble with them via our house warranty provider. Overall results were mixed, but I do not recommend working with them. Synergy is essentially a financing and project management company. Engineering design was subbed out to Enphase who apparently does design work for free if you’re using their equipment. It took three revisions of the design to get it right. Each revision took about a month. I reviewed the drawings myself as it appeared. The Engineering was passed straight to me without reviewed by Sunergy. Installation was done by a third-party subcontractor. Be installing installation. Contractors were probably the best part of the project. They were open,communicative, honest and did an overall good clean job on the installation. I did even have one residual issue with the insulation in that the consumption transformers were installed on the incorrect wires. The original installation contractor denied there was a problem and was unable to fix it. After a complaint to Sunergy, a different subcontractor came out and corrected the problem in about 15 minutes. I was promised one point of contact in project manager assigned to my project. However, communication was consistently poor and consistently through different individuals in the organization. At one point, I had to email all of about a contacts that I had at the company in order to get a response to an email inquiry. The company waited six weeks after completion of the physical installation to submit my PTO paperwork to San Diego, gas and electric. Final fiasco came with the final invoice which was written written in the wrong amount. When I refuse to pay until PTO was received, I was reminded that the contract says final payment due on installation completion to which I responded installation completion means that the system is legally allowed to operate. I refuse to pay until I had PTO which actually came in a few days later. I would not recommend this company for your solar project.” – Daron G. ⭐☆☆☆☆ December 2025

“Installee came and left a few days after my initial review because the installation was harder than he was told it would be which makes sense since there was no site survey or engineering assessment despite what the contract promised. In fact, the 3rd party installer admitted to us that our complaints about Sunergy were neither novel nor misplaced (i.e., he had similar experiences with other Sunergy customers)! We sent a cancellation letter and prelitigation letter. Sunergy refused to give us 100% of our refund back. We had to get an Attorney involved and escalate it to litigation. What a scam company. Stay far away from them. They will take your money and do absolutely nothing meaningful.” – J. C. ⭐☆☆☆☆ January 2026

Positive reviews:

“Our salesman Doug was wonderful. He was kind, knowledgeable, and always available for any questions or concerns I had. The workers arrived on time, and all work would have been done in one day except for the county inspector showing up too early for the mid way inspection. This delayed finishing the project a day. The clean up was very professional and the roof looked beautiful. I would highly recommend Elite Roofing for any new roof or roof repair that you may need. Hopefully you will get Doug as your salesman. He is the best.” – Diane Daugherty ⭐⭐⭐⭐⭐ October 2025

“This is the second time that we’ve used Elite Roofing. We were so pleased the first time, and of course, we used them again for our latest roofing project and gutters. Phil did an amazing job keeping us informed of each step of the project. The previous layers of shingles were removed, and hauled away. The new roof way installed in one day. The gutters were installed a couple days later. The project passed inspection within a few days and all documentation was provided in a timely manner. We definitely recommend Elite Roofing for any of you roofing needs. A very upstanding company!!” – Lynnette Land ⭐⭐⭐⭐⭐ October 2025

Negative reviews:

“If you want holes in your new 40k roof this is the company to use. Rain has come through my roof, down through the ceiling drywall and onto my hardwood floors 3 times since mid summer 2025 and the highest person at the company I can reach tells me it’s another companies fault and refuses to fix the holes in the roof (under warranty). I’ve had two estimates from independent contractors for the water damage in the house and Elite won’t talk to me after several attempts. Counsel will be contacting you soon” – Justin ⭐☆☆☆☆ December 2025

“At first it was good. The Bad… All the items in the claim weren’t done and will cost more to do than insurance paid. They should have fixed it and put in Supplements to get the job done. I was also told that for every referral I would get $250. That is not true. It’s a scam system where you don’t get paid for the second referral. Over 30k for a roof and you don’t pay for all referrals that are given to you? They did a 3rd party appraisal to get more money from the insurance, they did not submit the personal property loss to the insurance in that appraisal. I was forced to be on the phone for hrs to figure that out . The insurance said that it should have been in the appraisal and wasn’t, and they weren’t going to pay for the loss. Long story short I had to submit all that myself and hope that they would accept it. It took 3 weeks but they finally did. They also damaged one of my referrals roof awnings and it took 3 months to get that fixed. Elite tried to pass the buck, but ended up fixing it. Almost 900$ fee to pay with card.” – Ja Cape ⭐☆☆☆☆ 2025

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Elite Roofing and Solar is distinguished as a Market Leader. They’ve established themselves in 1 state, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Elite Roofing and Solar stands out as a premier choice in the solar installation industry.