With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, EmPower Solar is distinguished as a Market Leader. They've established themselves in 1 state, which points to solid customer relationships in these markets. If you're looking for an experienced solar provider known for both quality and reliability, EmPower Solar stands out as a premier choice in the solar installation industry.
🌐 Multi-Location Company.
Expert Score: 4.6/5
Founded in: 2003
EmPower Solar, established in 2003, has been an active participant in the solar industry,
providing services in 1 state. We dug into what EmPower Solar offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Deciding whether EmPower Solar fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if EmPower Solar is the right fit for your solar project.
Independent Sources
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 35 | 4.8 |
| solarreviews.com | 113 | 4.51 |
| yelp.com | 31 | 4.0 |
| bbb.org | 3 | 1.00 |
| consumeraffairs.com | 113 | 4.6 |
| indeed.com | 9 | 2.9 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 56 | 5.0 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 253 | 4.6 |
| Expert Score | 4.6 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
| Company Website | empower-solar.com |
| Year Founded | 2003 |
| Areas Served | NY |
| Services Offered | Solar Panel Installation, Battery Installation, EV Charger Installation, System Repairs, Smart Panel Installation, Removal and Reinstallation, System Upgrades, Maintenance Services. |
| Roofing service | – |
| Panel Options | SunPower |
| Battery Installations | Tesla Powerwall 3 |
| Certifications | Home Improvement Contractor, |
| Solar system leases service | yes |
| Expands dealership network | yes |
| BBB Rating | A+ |
| Warranty | 25 Years Warranty On Solar Panels, Batteries, and All Other Parts |
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 11811 | 1.48 | 52 | 61% | 34% | 55% | 0.39% | 3.3% | 0.01% | 6.1% |
Positive Reviews: People liked that EmPower Solar was professional and had a clear purchase procedure.
People praised the firm for its great customer service and for putting up high-quality solar panels.
Customers enjoyed that the firm provides a wide variety of services, such as energy storage, backup power for emergencies, and charging stations for electric cars.
One consumer said that the firm was still helpful and responsive even after everything was installed.
Good Reviews:
Many people have praised EmPower Solar for being competent and providing good service. They liked obtaining clear, direct information and pricing that was easy to understand.
The installation went well, and many appreciated the staff for how effectively they communicated.
One customer said EmPower Solar beat out other companies when it came to price, system warranty, and how easy they were to work with.
Negative Reviews:
One customer wasn’t happy with how the company handled their situation, saying they got charged to remove panels so a roof could be replaced—a roof that had passed the company’s inspection less than a year before.
Positive Feedback:
Customers have said they’re satisfied with the solar panel systems EmPower Solar installed for them. They’ve praised how the system performs, mentioning it generates more kWh than they expected.
The extra energy that gets generated is reimbursed every year, which leads to savings.
Customers have also appreciated EmPower Solar’s service quality and the high-quality panels they use.
Positive Reviews:
People appreciate that EmPower takes a proactive approach through the whole solar installation process—reminding them about documents, keeping them updated on permit delays, all of that.
Other customers found the installation teams professional and informative, often doing more than expected to make sure customers were happy.
The production—which customers can track on their phones—has been amazing right from day one.
Negative Reviews:
Minor problems like equipment that’s defective or things getting delayed.
Negative Reviews:
One customer said they got misled about how long the battery in their solar system would last—it didn’t hold up as long as promised.
Positive Reviews:
Customers have praised the EmPower Solar Team for being welcoming, knowledgeable, and supportive.
People appreciate that the team has an inclusive approach and cares about environmental issues.
Some employees have found the work enjoyable depending on how well they get along with their crew.
Negative Reviews:
Some customers weren’t satisfied with management. They felt like supervisors played favorites and made work harder for everyone else.
There were also complaints about the bonus structure not being worth the risks that come with the job, and bonuses not always arriving on time.
Some employees felt undervalued and were told they could easily be replaced.
Positive Reviews:
Customers have given the company credit for professionalism, keeping things clean, and using high-quality SunPower panels.
The company’s project management, sales approach, and permit process have been called excellent.
Customers have also appreciated that the company handles engineering and design work in-house.
Positive Feedback:
Customers liked how professional and knowledgeable the EmPower team was—including sales reps, project managers, and the installation crew.
The design and permitting teams got lots of praise for their work.
The installation went quickly—less than two days—and people said the personnel was polite, clean, and safe.
Customers said they were kept well-informed the entire time.
Negative Feedback:
A client complained they didn’t enjoy the tax credits EmPower offers since they don’t apply to everyone and this wasn’t made clear from the beginning.
The customer also brought up a high-interest bridge loan that was linked to the tax credits, which they believed was a problem.
The customer believed they were being misled to and argued that other companies might provide them better financing options.
Summarizing:
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, EmPower Solar is distinguished as a Market Leader. They’ve established themselves in 1 state, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, EmPower Solar stands out as a premier choice in the solar installation industry.
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