Energy Service Partners Overview
Expert Score: 4.0/5
Founded in: 1991
Energy Service Partners, established in 1991, has been an active participant in the solar industry, providing services in 1 state. We dug into what Energy Service Partners offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Energy Service Partners’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.0, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Energy Service Partners handles Solar Installation: ESP specializes in solar system installation. Authorized Dealer Program: They offer an industry-leading Authorized Dealer program. Support for Business Owners: ESP provides support to business owners in the solar industry, allowing them to focus on sales. Homeowner Support: They provide extensive support to homeowners, including assistance with existing or ongoing installations. Post-Install Support: ESP offers additional maintenance or warranty support after the project is complete. This includes: Panel Cleaning Critter Guard Installation Monthly Health Checks & Inspections Pearl Certification: ESP is an elite Pearl Certified Solar Installer, providing third-party documentation of their solar, inverter, and battery installations.
- Web traffic and visibility: Their site attracts roughly 6978 monthly visits, showing a negative growth trend and indicating where things are headed.
- Coverage area: Operating in CA. Energy Service Partners is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – Quickbase Battery Quiz & Training: This is a required training for all Quickbase users to qualify them to sell the Battery products offered by JoinESP.. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether Energy Service Partners fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Energy Service Partners is the right fit for your solar project.
Independent Sources
Energy Service Partners Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 25 | 2.2 |
| solarreviews.com | 167 | 2.65 |
| yelp.com | 162 | 1.9 |
| bbb.org | 39 | 1.95 |
| consumeraffairs.com | 1 | 1.0 |
| indeed.com | 10 | 3.0 |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 1805 | 4.4 |
| Expert Score | 4.0 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Energy Service Partners Reviews
| Company Website | joinesp.com |
| Year Founded | 1991 |
| Areas Served | CA |
| Services Offered | Solar Installation: ESP specializes in solar system installation. Authorized Dealer Program: They offer an industry-leading Authorized Dealer program. Support for Business Owners: ESP provides support to business owners in the solar industry, allowing them to focus on sales. Homeowner Support: They provide extensive support to homeowners, including assistance with existing or ongoing installations. Post-Install Support: ESP offers additional maintenance or warranty support after the project is complete. This includes: Panel Cleaning Critter Guard Installation Monthly Health Checks & Inspections Pearl Certification: ESP is an elite Pearl Certified Solar Installer, providing third-party documentation of their solar, inverter, and battery installations. |
| Roofing service | yes |
| Panel Options | Energy Service Partners (ESP) does not explicitly list the types of solar panels they offer on their website. However, they do mention that they are an elite Pearl Certified Solar Installer, which means they provide third-party documentation of their solar, inverter, and battery installations. ESP’s main focus is on the installation process, and they work with a variety of solar panel manufacturers. The type of solar panels used in your project may depend on several factors, including your location, the design of your home, and your energy needs. |
| Battery Installations | In general, solar batteries can be divided into six categories based on their chemical composition: Lithium-ion, lithium iron phosphate (LFP), lead-acid, flow, saltwater, and nickel-cadmium. The first three categories (lithium-ion, LFP, and lead-acid) make up a vast majority of the solar batteries available to homeowners. |
| Certifications | Quickbase Battery Quiz & Training: This is a required training for all Quickbase users to qualify them to sell the Battery products offered by JoinESP. |
| Solar system leases service | yes |
| Expands dealership network | yes |
| BBB Rating | A+ |
| Warranty | – |
Energy Service Partners Website Visits Two-Year Trend: negative
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 5100 | 1.59 | 33 | 65% | 43% | 43% | 0.77% | 3.1% | 0.05% | 8.7% |
Energy Service Partners Social Media
What do Customers Say about the Energy Service Partners?
Good things people mention are how much they care about the customer experience and getting the installation done right.
They take care of the whole process – from designing and engineering at the start to dealing with city inspections and doing the actual installation.
Complaints include reps who don’t get back to you, deadlines that get missed, work getting cancelled without any heads up, and silly mistakes in applications and permits.
One customer said their solar project was supposed to take six months but ended up dragging on for 19 months.
Another customer said they’re now paying twice as much on their electric bill after getting the solar panels put in.
Good reviews talk about how great the customer service is, how quickly they communicate, and the quality of the installation work.
People liked that ESP kept them in the loop during the whole installation and took care of any problems pretty quickly.
Some customers weren’t happy with how the company checked out their roof condition before installing.
One customer ended up needing a new roof within three years of getting it installed and was let down by how the company handled it.
Positive Aspects:
Some customers appreciate the company’s dedication to doing a good job.
JoinESP values word-of-mouth recommendations and referrals, which speaks to their commitment to customer satisfaction.
Negative Aspects:
Unfortunately, there are negative reviews on Yelp. For instance, one reviewer expressed dissatisfaction with their experience.
It’s essential for JoinESP to address any concerns raised by customers and strive for continuous improvement.
Good things include working with Tier 1 product manufacturers, giving solid warranties, and using installation partners people trust.
They also have different ways you can finance things.
On the bad side, some customers think they got overcharged.
There are also complaints about the company being a waste of money.
They stress how important it is for consumers to be happy on their own website and want people to post reviews.
They think that reviews and recommendations are some of the nicest praises they can get.
A lot of positive reviews talk about how valuable Google Maps is for getting precise directions and location information.
Negative reviews said that the system didn’t work as promised, that it was hard to terminate the subscription, and that the location data was wrong. Some individuals said they got false ratings and that their real reviews were not shown. Some people said that the platform occasionally doesn’t get the proper turn on big roundabouts while you’re driving.
Summarizing:
Do we recommend Energy Service Partners services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Energy Service Partners is distinguished as a Market Leader. They’ve established themselves in 1 state, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Energy Service Partners stands out as a premier choice in the solar installation industry.
