Freedom Solar Power review

What customers like:
Freedom Solar has built its reputation on high-quality solar and backup power installations. They handle everything from the initial design through to the final installation, which customers find convenient. People also mention appreciating their straightforward communication style—no runaround, just clear information.

Where they fall short:
Honesty issues have come up in some reviews, with customers questioning whether the company stuck to what was agreed upon in contracts. Getting service after installation can be tough, particularly if you’re in Texas.

The good:
The professionalism during installations gets consistent praise. Freedom Solar uses SunPower panels, which are considered premium in the solar world. Most installations go smoothly, and the panels tend to perform well once they’re up and running.

The bad:
Product support leaves something to be desired for some customers. The Solar AP monitoring system has been problematic—there have been reports of faulty wiring that throws off the solar generation readings. When customers reach out for help with these issues, the response hasn’t always been there.

Positive experiences:
Renne Rose and the team get called out by name for outstanding customer service. They’re quick to answer questions and help throughout the process. The installation crews are professional and take time to walk customers through the benefits of going solar and how everything works.

Problem areas:
The reviews are mostly glowing, though a few customers wish they’d remembered their installer’s names to give proper credit. That’s hardly a complaint, though.

Strengths:
Being a SunPower Master Dealer shows Freedom Solar knows their stuff when it comes to quality installations. Their team has NABCEP certification, which is the industry standard for competence. They’ve won recognition for both customer service and installation quality.

Concerns:
If you’re looking for residential solar, you’ll need to live in one of five states: Texas, Colorado, Florida, North Carolina, or Virginia. Also, don’t expect to find pricing online—you’ll need to schedule a consultation first.

Positive feedback:
The reviews tell some interesting stories. Tio Kleberg, who ranches on the famous King Ranch in Texas, went solar with Freedom and found the whole thing straightforward and reliable. Justin Jajczyk in Aurora, Colorado, raved about how they worked around his schedule for the installation. Ahmed in Houston was especially grateful during that brutal winter storm—his solar and battery backup came through perfectly. Bobi in San Antonio liked having control over how much of the electric bill to offset, plus there’s a 25-year guarantee. Darrell’s place in Floresville actually produces more energy than it uses now.

Negative feedback:
Installation waits can drag on longer than expected, and getting replacement parts isn’t always quick. One reviewer suggested thinking twice before signing up, though they didn’t explain why.

Highlights:
Freedom Solar has racked up over four one-star reviews but is considered one of the leading installers in the industry. Customers generally feel the company looks out for their interests.

Drawbacks:
As the company has grown, customer service has struggled to keep up. People report difficulty getting through to someone who can actually help them. Local reps seem to change frequently, which disrupts continuity. If you need a new roof, be prepared to pay upfront for panel removal and reinstallation—and don’t be surprised if there are scheduling snafus with the crew. Some customers have been left waiting months for installation while still paying their regular electric bills.

What employees appreciate:
Workers like the schedule flexibility—there’s a lot of freedom in how you manage your time. The products are top-quality, even if they’re the priciest on the market. For someone new to solar, it’s not a bad entry point.

Employee frustrations:
The sales approach is aggressive—lots of pressure in those in-home visits. Fall brings layoffs because the business is seasonal. Management is hit or miss; some don’t really understand solar and play favorites. Pay is below average compared to similar jobs. Safety training seems lacking, which worries employees. Job security feels shaky for everyone except managers and HR.

Tio Kleberg brought solar to his Texas ranch and found Freedom Solar reliable and easy to work with. Justin Jajczyk appreciated how they worked around his busy schedule in Aurora. Ahmed’s Houston installation performed exactly when he needed it during that awful winter storm. Bobi values the 25-year warranty and being able to dial in exactly how much electricity to offset. Darrell’s eco-friendly house in Floresville now generates more power than it needs, thanks to the efficient panels Freedom installed.

Positives:
Satisfaction rates are strong, and Freedom Solar is recognized as a top-tier installer in the industry.

Negatives:
Climate concerns have pushed at least one customer to upgrade to backup batteries, which they noted as an additional consideration.

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Expert Choice

Our Expert Choice badge goes to Freedom Solar Power, which concentrates on serving fewer than 5 states. With a foundation dating back to 2007 and a commitment to not using subcontractors, Freedom Solar Power offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.