Icon Power Overview
Expert Score: 4.4/5
Founded in: 2017
Icon Power, established in 2017, has been an active participant in the solar industry, providing services across 4 states. We dug into what Icon Power offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Icon Power’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.4, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Icon Power handles Residential solar, Commercial solar, Residential solar – Hybrid solar systems, Tesla Powerwall sales and installations, LG Chem solar batteries
- Web traffic and visibility: Their site attracts roughly 7191 monthly visits, showing a positive growth trend and indicating where things are headed.
- Coverage area: Operating in AZ, MO, NV, TX. Icon Power is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – BBB, SEIA. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether Icon Power fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Icon Power is the right fit for your solar project.
Independent Sources
Icon Power Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 5 | 5.0 |
| solarreviews.com | 29 | 3.58 |
| yelp.com | 4 | 2.5 |
| bbb.org | 18 | 3.06 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 9 | 4.6 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 17 | 4.9 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 306 | 4.6 |
| Expert Score | 4.4 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Icon Power Reviews
| Company Website | iconpower.com |
| Year Founded | 2017 |
| Areas Served | AZ, MO, NV, TX |
| Services Offered | Residential solar, Commercial solar, Residential solar – Hybrid solar systems, Tesla Powerwall sales and installations, LG Chem solar batteries |
| Roofing service | – |
| Panel Options | SolarEdge, Qcells, LG Solar, Solaria, REC, |
| Battery Installations | LG Chem, Tesla, Enphase |
| Certifications | BBB, SEIA |
| Solar system leases service | yes |
| Expands dealership network | yes |
| BBB Rating | A+ |
| Warranty | 25 Year Performance, Product, and Labor warranty on equipment, 10 Year Roof Penetration Warranty |
Icon Power Website Visits Two-Year Trend: positive
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 4575 | 1.77 | 46 | 58% | 41% | 32% | 0.27% | 4.4% | 0.02% | 12.9% |
Icon Power Social Media
What do Customers Say about the Icon Power?
Good Reviews:
Customers like that Icon Power uses high-quality solar panels and other equipment in their installations.
The city and AHJ don’t turn down any requests during the installation process, so everything goes quickly and turns on quickly.
Customers have noted that communication has been excellent throughout the estimate, design, and installation phases.
Icon Power establishes long-term relationships of trust with its customers by taking care of their solar arrays for the rest of their lives.
Good Reviews:
Positive evaluations talk about how happy customers are with the operations staff and how well everything went.
Customers liked how the work was done and were happy with their solar and battery systems.
Bad Reviews:
Negative reviews, on the other hand, talk about problems such not being clear about expenses and energy savings.
Some consumers thought they were being lied to just how much their power costs would go down.
People also complained about how the firm handled problems with installation, such damage to the roof.
Positive Aspects
Excellent Professionalism and Expertise: The company’s team, including engineers and planners, were very good and provided a spot-on recommendation after looking at past bills and current usage.
High-Quality Installation and Workmanship: The installation went very fast and had no problems with inspections (for one customer).
Organized Documentation: The crew left all necessary documents, including plans and utility/county approvals, organized in a neat package.
Efficiency with Planning: The company’s engineering and planning were quick, helping to facilitate fast approval from the utility company (SRP).
High-Quality Equipment (Tesla): The new Tesla equipment installed by the company is explicitly noted as EXCELLENT.
Negative Aspects
Financial Disappointment and Misleading Savings: The actual savings picture painted by the company was inaccurate, and the post-installation savings were not what was promised.
Insufficient/Misleading System Monitoring: The company’s promise to monitor the system and send someone out if something goes wrong came with a caveat (an unstated condition).
Failure to Deliver and Substandard Design: A project was three months late from the promised date. The company failed both county and utility inspections.
Reviews that are good:
Customers thought they were being lied to about the tax refund and how well the system could handle demand.
Some clients had to wait longer for their installations.
Customers said their electricity bills were greater than they had been told they would be.
Some clients thought salespeople were lying to them and didn’t get the rewards they were promised.
Bad Reviews:
ICON Power listened to consumer concerns, gave reasons, and said they were eager to fix the problems.
The company’s system was reported to have overproduced in some months.
Positive Reviews:
Clear vision and leadership.
Advancement opportunities from within.
Positive atmosphere and caring owners.
Flexible work schedule.
Negative Reviews:
Allegations of favoritism.
Some consumers didn’t like how they sold things and how bad their customer service was.
Positive Reviews:
Positive reviews praise the company’s quick response, detailed investigation, and meticulous installation.
One client liked that Icon Solar offered a stronger system at the same price as other businesses.
Another person appreciated the business for being honest, straightforward, and fast to respond.
Bad Reviews:
During installation, one client said the wiring in the attic was messy.
Another client encountered problems with the meter switch, but these were blamed on Duke Energy instead than Icon Solar.
Good Things
Great Customer Service and Knowledge: People say the team is professional, knowledgeable, and genuinely cares. They go above and above to make sure everything runs well, without stress, and is enjoyable.
People claim that the installation is perfect, quick, professional, and effective, and it usually only takes a few hours.
Dependability and a Smooth procedure: After looking at five offers, the company provided us the best price, and the entire procedure went off without a hitch.
Things that are not good
Post-Installation Service was extremely hard: One customer experienced problems for eight months after installation, such the system not being correctly connected at first (losing 3–4 months of solar), a transformer going bad, and a breaker tripping every day.
Not fixing problems that were already known: A customer complained their roof was leaking, but the roofer the company sent stated he “couldn’t find the leaks,” even though the customer had images to prove it. It took three months to get fixed.
Billing and Communication Gaps (Initial Stages): There was a minor oversight where a missing E stop breaker was noted by the customer, which should have been caught earlier by the installation crew.
Summarizing:
Do we recommend Icon Power services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Icon Power is distinguished as a Market Leader. They’ve established themselves in 4 states, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Icon Power stands out as a premier choice in the solar installation industry.
