Icon Solar review

Good Reviews:

• One homeowner was quite amazed by how professional and informed their sales agent was.
• Icon Solar was the best of the four firms they evaluated at because it offered the highest energy offset at 85%.

Positive Reviews:

• Plenty of happy customers mention how well the company handles both service and installation work.
• A Tucson homeowner had nothing but good things to say about the operations crew and how smoothly everything went.
• Someone in Newark, Ohio wouldn’t hesitate to recommend Icon Solar after their experience with the helpful staff and courteous installers.

Negative Reviews:

• One person in Sahuarita, Arizona felt misled by their salesperson and ended up with electric bills higher than what they’d been told to expect.
• A Dayton, Ohio customer got tired of waiting for repairs and dealing with an inverter that kept breaking down.

Positive Reviews:

• Several people appreciate that Icon Power’s reps are straightforward and help you figure out what actually makes sense for your situation.
• The installation quality stands out as solid, and many find their prices more reasonable than what other companies charge.
• One customer was really happy with how everything turned out, particularly with getting both the battery system and solar panels installed.

Positive Reviews:

• People have good things to say about the company’s know-how and the fact that they handle installations themselves.
• Some found the work pretty interesting and liked picking up new skills around solar panel installation.
• Management apparently works with you and doesn’t make things unnecessarily rigid.
• Several customers think the company runs a professional operation and delivers on what they promise.

Negative Reviews:

• A few people aren’t fans of how aggressive the sales approach can be.
• Customer service complaints have popped up here and there.
• Working as an installer means dealing with physically tough conditions and pulling long days, especially when things get busy.
• Not everyone’s been satisfied with the equipment quality or the service they received.

Positive Reviews:

• Icon Solar earned praise for doing a really thorough analysis and designing systems with more capacity than competitors offered.
• Consumers appreciated the company’s prompt response times and the professionalism of all employees. They were always on time.
• There was clear communication the whole time, and staff personnel quickly answered inquiries and gave logical reasons for their answers.
• It wasn’t too hard to put in.

Negative Reviews:

• One homeowner didn’t like how the wire looked running through their attic after it was put in.
• There were some delays caused by Duke Energy taking their time with the electric meter switchover.

Positive Aspects

• Financial Results & Savings: Electric bills have dropped dramatically—we’re talking from $300+ down to under $30, or even hitting $0 with credits rolling over.
• Customer Service & Professionalism: The sales folks don’t pressure you. They are honest and knowledgeable, and they will take the time to answer your questions without hurrying you.
• Quality and speed of installation: Icon doesn’t subcontract out the work as some other firms do. Instead, they utilize their own staff, which is seen in the quality of the final job.
• Honest and helpful ways of doing things: They explain what will actually happen, offer you realistic estimates on how much energy will be produced, and back it up with a guarantee of at least that amount.

Bad Things

• Tax Credit Misrepresentation (One Isolated Case): A person got into difficulty when their salesman promised them that the federal tax credit would come in the form of a cheque from the IRS. It turns out that it only lowers what you owe on taxes, which messed up their financial planning and made their payments more than they thought they would be.
• Possible Wrong Company Review (Internal Employment Issue): An ex-appointment setter complained online about not getting paid commissions at “Icon Solar,” but the owner says this person worked for a different company entirely since they operate in totally different states.
• System Monitoring “Blip”: One customer mentioned their monitoring software glitched out and lost a day’s worth of data, though the system itself kept generating power just fine.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Icon Solar Power is distinguished as a Market Leader. They’ve established themselves in 3 states, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Icon Solar Power stands out as a premier choice in the solar installation industry.