Just Energy gets the Average Performer badge and works in 11 states, but their third-party ratings don't go above 4. Local community trust isn't their strong suit either - their score is 3.4 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Just Energy may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Just Energy to your list as a lower priority and one that requires additional research before you decide to work with them.
Expert Score: 3.4/5
Founded in: 1997
Just Energy, established in 1997, has been an active participant in the solar industry,
providing services across 11 states. We dug into what Just Energy offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Deciding whether Just Energy fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Just Energy is the right fit for your solar project.
Independent Sources
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 164 | 1.2 |
| bbb.org | 186 | 1.19 |
| consumeraffairs.com | 1683 | 1.1 |
| indeed.com | 707 | 3.1 |
| trustpilot.com | 409 | 1.2 |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 6,742 | 4.2 |
| Expert Score | 3.4 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
| Company Website | justenergy.com |
| Year Founded | 1997 |
| Areas Served | CA, IL, IN, MD, MA, MI, NJ, NY, OH, PA, TX |
| Services Offered | Electricity Services: They provide electricity with competitive rates. Natural Gas Services: They offer convenient natural gas options. Renewable Energy Credits: They provide renewable energy credits for environmentally-friendly energy options. Water Quality Services: They offer better-quality water for families. HomeWater Discounts: Just Energy customers enjoy an exclusive 25% discount on HomeWater filtration systems. Free Plan Switches: Customers can easily change between plans at any time with no fees. |
| Roofing service | – |
| Panel Options | Monocrystalline Solar Panels: These panels are made from a pure single crystal silicon. They are known for their high performance and efficiency, but they are also the most expensive. Polycrystalline Solar Panels: Also known as multicrystalline panels, these are made from silicon fragments rather than a single, pure silicon crystal. They are less efficient than monocrystalline panels, but they are also less expensive. Thin-Film Solar Panels: These panels are lightweight and flexible, making them suitable for certain applications like portable solar setups or installations with space constraints. However, they have lower efficiency compared to monocrystalline and polycrystalline panels. |
| Battery Installations | Lithium-Ion Batteries, Lead-Acid Batteries, Flow Batteries |
| Certifications | Verified Carbon Standard, International Organization of Standardization, Climate Action Reserve |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | F |
| Warranty | – |
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 556810 | 3.69 | 155 | 41% | 55% | 32% | 0.09% | 3.9% | 0.03% | 2.3% |
Positive Reviews:
Some folks like the services Just Energy provides, saying it’s a solid company that does right by utility customers. People also like being able to switch plans whenever they want without paying fees.
Negative Reviews:
One customer wasn’t happy after getting a notice from Just Energy demanding quick payment for a service they say was never provided. Another person complained about terrible customer service and getting hit with high charges after they forgot to renew their contract.
Positive Reviews:
Customers like the flexibility and personalized plans Just Energy offers. Signing up for their services gets described as simple and smooth. They also provide energy-saving solutions that customers appreciate.
Negative Reviews:
Some people aren’t satisfied with how billing gets handled. There are complaints about getting charged a lot after forgetting to renew contracts.
Positive Reviews:
Some customers like the services Just Energy provides, pointing out it’s a good company that serves utility customers well.
Negative Reviews:
Some folks aren’t happy with their billing practices. People have complained about exorbitant fees when they neglect to renew their contracts. Some clients have said that the way salespeople talk to them is dishonest and that customer service is bad.
Bad Reviews:
Someone thought Just Energy was incredibly obnoxious. They wouldn’t stop calling about a renewal every single day, even though it was way too early to talk about it. The calls came from different numbers, so blocking them effectively was basically impossible. Someone else was extremely disappointed. She got attracted by competitive pricing at first, then watched her energy prices triple without any warning or explanation. The lack of transparency and communication left her unhappy.
Positive Reviews:
An Associate from Tennessee called Just Energy an “awesome company” with a great work culture and environment for building success. They loved every second of working there. A Retention Specialist in Houston, TX thought the work environment was exciting and fun. The company culture felt welcoming and comfortable, which made working there interesting. An IT intern liked Just Energy but thought they could do better with their internal systems and how they document processes.
Negative Reviews:
A Customer Service Representative in Houston, TX said the pay wasn’t competitive and the company played favorites. Downsizing meant employees didn’t stick around long, and management wasn’t friendly. A Sales Associate in Dallas, TX found the job repetitive, with not many benefits or chances to grow. The role involved B2B and door-to-door sales, which could be tough because of Texas weather. A Sales Representative in Houston, TX pointed out that people usually avoided talking to sales reps, which made the job feel like you’re either dodging people or bothering them.
Positive Reviews:
Some consumers like Just Energy’s low prices and the fact that they have a lot of different plans to choose from. Some reviews say that customer assistance was helpful.
Bad Things:
A lot of customers have reported that they have had trouble with their bills, especially when rates go up without warning. People don’t like how the firm keeps calling them to get them to renew and how poorly they communicate. Customers are angry over bogus promises about energy prices that have cost them money.
Summarizing:
Just Energy gets the Average Performer badge and works in 11 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.4 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Just Energy may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Just Energy to your list as a lower priority and one that requires additional research before you decide to work with them.
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