Lumio review

Positive Lumio Customer Reviews:

Installation happened fast—one got done in just 12 days.

Account managers did a solid job keeping projects on track despite staffing problems and weather getting in the way.

Negative Lumio Customer Reviews:

People aren’t happy with customer service or how installation goes overall.

Worries about Lumio farming out work to third-party companies for more than just sales.

Positive Aspects

Working Systems: A handful of customers actually say the solar panels work great and produce more electricity than they use—even when it’s cloudy—so things turn out well for people whose systems function properly.

Efficient Initial Installation: One person was “extremely happy with the time of install” and someone else said the company was “quick to complete my job” (though they never followed through on warranty work).

Good Initial Staff (Before Takeover/Turnover): Sometimes the first salesperson and project manager get called “amazing” (though these folks often leave after the company gets taken over).

Negative Aspects

Widespread Deceptive Sales Practices (Lying & False Guarantees): Salespeople supposedly lied about everything—promised a $5 utility bill, free panel removal and reinstallation for a new roof, and said homeowners’ insurance rates wouldn’t go up.

Extremely Poor/Non-Existent Customer Service & Support: The company gets accused of “criminally negligent customer service.” People say they constantly struggle to reach anyone—lots of times it’s just a recording, voicemail, or they get hung up on or laughed at.

Widespread System Malfunctions & Damage: Tons of reports about panels and micro-inverters being down for months (since June, July, March, or 4+ weeks) without getting fixed.

Financial and Contract Issues: The company didn’t honor a promised $1,500 rebate or a $1,000+ solar rebate they said they’d give for system downtime.

Positive Reviews:

Lumio gets praised for high commission and having a team-focused culture.

The company offers good training and gives you all the tools you need to do well.

Some workers like the uncapped commission, flexible schedule, and being able to talk one-on-one with leadership.

Negative Reviews:

Some employees have complained about poor management, raises getting frozen, and sketchy business practices.

People also mentioned inconsistent pay, lots of mistakes, and project management that’s all over the place.

Positive Aspects

Financial Savings: People say the system is “saving me money,” “saved my family a lot of cash,” and they expect to skip those killer summer bills.

Smooth and Easy Process: The whole thing got described as “easy-going and straightforward.”

Fast and Efficient Service: Installation happened “very fast and efficiently” and felt like a “breeze.”

Clear Explanation: The solar install details got “explained” well to customers.

System Functionality: Panels are installed, “live and working.”

Negative Aspects

None Present: All the comments here are positive—people liked the sales process, installation, how fast things moved, and the money they’re saving.

Positive Reviews:

People praise how quickly Lumio installs—often 30 days or less.

Lots of folks point out Lumio’s competitive financing—no money down and no payments till after installation.

Some customers say they’re saving big on utility bills after switching to Lumio solar.

Negative Reviews:

Several consumers have said that Lumio’s customer service is bad since they don’t respond quickly, don’t talk to them, or can’t be reached.

There have been allegations of difficulties with the quality of the job, such as roof leaks and damage caused by putting up solar panels.

A few people ran into trouble with Lumio’s billing and cancellation policies—getting charged for “work already done” even when nothing actually got completed.

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Average Performer

Lumio gets the Average Performer badge and works in 15 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.1 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Lumio may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Lumio to your list as a lower priority and one that requires additional research before you decide to work with them.