Nelnet Renewable Energy (formerly GRNE Solar) review

Positive Reviews:

Customers like that the business offers affordable, long-lasting solar items. This lowers carbon emissions and encourages the use of renewable energy sources.

Project managers, consultants, electricians, and solar panel installers are among their team of professionals that work on projects.

Negative Reviews:

Customers don’t appreciate how the business treats them, how it breaks its commitments, and how long the installation wait times are.

Although Nelnet paid the client, the installation was delayed and they haven’t yet benefited.

Another client complained that the service was a fraud and that they don’t keep their promises.

Positive Reviews:

Positive reviews mention smooth communication, an efficient and professional installation team, and excellent after-sales support.

A customer from Indianapolis appreciated how straightforward the company made the solar installation process.

Negative Reviews:

Some customers said the sales team and sales manager didn’t respond.

A customer from Willow Springs, Illinois, became frustrated with the installation process and felt the project manager brushed off their concerns.

Positive Reviews:

Nelnet Renewable Energy has received positive reviews for their solar system design and installation services.

Customers appreciate their dedication to sustainable energy and their focus on making customers happy.

Negative complaints:

On the other hand, there are bad complaints about customer service and loan payments.

Some clients are upset about loan deferral and payments that change from month to month.

Good Reviews:

Some customers have praised their competent and quick service, while others have not been happy with it.

Some nice aspects are that the task was done and everything proceeded well.

But bad reviews highlight to problems with billing, such obtaining unexpected forbearance after making a significant payment.

Good Things

Good Communication and Openness: There was a lot of communication throughout the installation, and clients were brought up to date at every step.

Proactive Monitoring and Service: The organization keeps an eye on all of its installed systems for free. It takes care of problems before the customer knows about them, as when a component fails or a panel stops operating.

Quality of Installation and Work: The installation went swiftly (usually in one day) and with minimum power loss, which was important for customers who worked from home.

Integrity and Expertise: The personnel demonstrated their expertise and concern when they looked at how much solar energy was being produced and how much money it would save.

Bad Things

Poor Communication for Non-Solar Services: One client tried to set up a wall charger installation and didn’t hear back for four weeks.

Minor difficulties with Installation/Startup: Even though everything went well generally, there were a few little difficulties that needed to be fixed after installation.

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Average Performer

Nelnet Renewable Energy gets the Average Performer badge and works in 4 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.0 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Nelnet Renewable Energy may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Nelnet Renewable Energy to your list as a lower priority and one that requires additional research before you decide to work with them.