🌐 Multi-Location Company.
Purelight Power Overview
Expert Score: 4.5/5
Founded in: 2019
Purelight Power, established in 2019, has been an active participant in the solar industry, providing services across 7 states. We dug into what Purelight Power offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Purelight Power’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.5, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Purelight Power handles Solar Panel Installation, Consultation, Design and Savings Report,Zero Out of Pocket Switch to Solar Program, Energy Efficiency Solutions, Storage Systems
- Web traffic and visibility: Their site attracts roughly 11179 monthly visits, showing a positive growth trend and indicating where things are headed.
- Coverage area: Operating in IA, MT, OR,WA, KY, ID, OH. Purelight Power is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – Top Solar Contractors, SEIA. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether Purelight Power fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Purelight Power is the right fit for your solar project.
Independent Sources
Purelight Power Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 30 | 4.8 |
| solarreviews.com | 145 | 4.00 |
| yelp.com | 36 | 3.6 |
| bbb.org | 75 | 4.13 |
| consumeraffairs.com | 58 | 4.8 |
| indeed.com | 69 | 3.3 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 5 | 5.0 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 826 | 4.8 |
| Expert Score | 4.5 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Purelight Power Reviews
| Company Website | purelightpower.com |
| Year Founded | 2019 |
| Areas Served | IA, MT, OR,WA, KY, ID, OH |
| Services Offered | Solar Panel Installation, Consultation, Design and Savings Report,Zero Out of Pocket Switch to Solar Program, Energy Efficiency Solutions, Storage Systems |
| Roofing service | yes |
| Panel Options | SunPower, Canadian Solar |
| Battery Installations | Enphase Storage |
| Certifications | Top Solar Contractors, SEIA |
| Solar system leases service | yes |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 25-year perfomance guarantee from inverters to panels. |
Purelight Power Website Visits Two-Year Trend: positive
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 9118 | 1.76 | 65 | 59% | 37% | 44% | 0.55% | 6.7% | 0.02% | 5.8% |
Purelight Power Social Media
What do Customers Say about the Purelight Power?
Positive Aspects
Exceptional Knowledge of Sales Representatives: The sales team shared important details that a potential customer didn’t even know about (like fire code requirements), which helped them make a smarter decision—even though they ended up buying elsewhere.
Honest and Straightforward Advice: People appreciate that sales reps give “honest advice” about the good and bad sides of what’s available right now, without throwing around promises that sound “too good to be true.”
High Level of Comfort and Confidence: The way they handle customer service makes people feel “more comfortable and confident” about getting a solar system.
Great customer service and professionalism: People often say that the staff is “very friendly, kind, patient, and helpful.”
Comprehensive Bundled Services: The firm makes things simpler by sending one installer to fix many problems that are linked, such as tree pruning and roof difficulties.
Negative Aspects
Higher Pricing Due to Distance: At least one person who was considering them went with someone else because Purelight’s prices were steeper than local competitors, and they figured the extra cost came from having to travel farther for the installation.
Initial Communication Misstep: There was one case of “a little mis-communication up front” about a chat conversation, though they sorted it out quickly.
Positive Reviews:
Customers have said excellent things about how professional Purelight Power is and how outstanding their work is.
People have praised the firm for installations that go off without a hitch.
One client reported the installation personnel did a great job and had everything ready in about three hours.
Someone else said they enjoyed how helpful and responsive the firm was. They said the personnel truly went out of their way to address all of their questions.
Negative Reviews:
Some consumers have said that Purelight Power doesn’t communicate or help them well after the transaction.
People complained that they left a trench excavated in someone’s yard and then didn’t answer their calls, messages, or emails.
Another customer said they failed an inspection and never heard anything from the company about it.
People also had issues with the phone app—apparently it’s the only way to keep an eye on the solar panels, and it doesn’t work great.
Positive Reviews:
Customers have given Purelight Power props for solid customer support and easy communication.
Other customers described them as punctual and clean, saying they left the work area neat after finishing the installation.
The company’s reps have been praised for sharing thorough information and keeping the whole process simple for customers.
Negative Reviews:
Customers got frustrated with how Purelight Power dealt with possible roof damage situations.
There have been times when customers felt like they were misled about what it would cost and what steps were involved if they needed to remove and put back panels for a roof replacement.
Complaints came up about panels getting damaged from improper installation, and the company refusing to own up to the damage.
Positive Aspects
Exceptional Communication and Transparency: Several reviews talk about being kept well-informed, getting a clear rundown of how things work, and really valuing the “transparent conversations” and no-pressure sales style.
Highly Professional and Knowledgeable Staff: Sales reps consistently get called professional, informative, open, honest, helpful, and “not pushing me into anything.”
Seamless and Efficient Process: People keep calling the overall experience “seamless,” “painless,” and “streamlined,” saying everything happened exactly like they were told it would from the very beginning.
Fast and Clean Installation: Installation crews get praised all the time for being quick, efficient, professional, courteous, and doing a thorough cleanup afterward (“Nothing left behind to pick up!”).
Quality Workmanship and Attention to Detail: Installers put in real effort to protect the home and yard; one installation even got complimented by the city inspector.
Negative Aspects
Significant Unexpected Cost Increase: One customer got hit with a surprise $5,000 price jump for trenching work that wasn’t originally on the schedule.
Longer Timelines and Delays: One project had a significant delay. They began installation in November but didn’t finish until February, which was a three-month wait. This was because a subcontractor was late with roof work.
Poor Finish/Details Work: The guy whose performed the electrical tying was accused of performing a “terrible job” on the soffit and a “messy job” on the insulation, so it had to be redone.
Good things:
Purelight Power has been in business for more than five years and offers solar power solutions.
One consumer said that the service was bad, the job wasn’t done on time, and no one answered when they requested for a refund.
Another complaint talked about a door-to-door salesperson who ignored a “No soliciting” sign and created a disturbance.
Positive Reviews:
Employees like the chances to grow and pick up new skills.
Some employees had a good time at Purelight Power, saying the company gives you opportunities to learn from all kinds of different people.
Negative Reviews:
There are complaints about how leads get distributed to consultants, with some feeling like the expectations were totally unrealistic.
Some employees criticized how the company trains people, calling the methods manipulative.
There are also gripes about the company’s culture, with some calling it a “boys club.”
Positive Feedback:
Quality of Service: Customers gave praise for the quality of the solar panels and how the installation went.
Professionalism: The team got described as knowledgeable, professional, and focused on the customer.
Responsiveness: Purelight Power earned compliments for their quick and efficient service.
Value for Money: Customers liked the affordable pricing and the money they’re saving on their power bills.
Positive Reviews:
People call out their professionalism, great communication, and how efficiently they work.
Customers liked the smooth process and how friendly the staff was.
One customer mentioned the installers were quick and clean, and they were excited about the power they’re putting back into the grid.
Another customer gave Purelight credit for offering multiple quotes for different options.
Negative Reviews:
Purelight Power got criticized for selling a product that didn’t get rid of the power bill like they promised.
The customer also said that Purelight admitted in writing that they messed up their projections for what the customer needed but didn’t make any effort to fix the situation.
Summarizing:
Do we recommend Purelight Power services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Purelight Power is distinguished as a Market Leader. They’ve established themselves in 7 states, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Purelight Power stands out as a premier choice in the solar installation industry.
