With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, SolarSME, Inc is distinguished as a Market Leader. They've established themselves in 9 states, which points to solid customer relationships in these markets. If you're looking for an experienced solar provider known for both quality and reliability, SolarSME, Inc stands out as a premier choice in the solar installation industry.
🌐 Multi-Location Company.
Expert Score: 4.5/5
Founded in: 2014
SolarSME, Inc, established in 2014, has been an active participant in the solar industry,
providing services across 9 states. We dug into what SolarSME, Inc offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Deciding whether SolarSME, Inc fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if SolarSME, Inc is the right fit for your solar project.
Independent Sources
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 712 | 4.5 |
| solarreviews.com | 198 | 4.48 |
| yelp.com | 13 | 2.2 |
| bbb.org | 133 | 4.76 |
| consumeraffairs.com | 1 | 1.0 |
| indeed.com | 6 | 1.7 |
| trustpilot.com | 1 | 3.3 |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 290 | 4.5 |
| Expert Score | 4.5 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
| Company Website | solarsme.com |
| Year Founded | 2014 |
| Areas Served | AZ, CO, DE, GA, MD, NC, PA, TX, VA |
| Services Offered | Residential Solar and Commercial Solar, Solar Carport Installation, Solar Unmounting/Re Install, Solar Financing, Solar Insurance, Solar Maintenance & Repair, Energy Efficiency Services. |
| Roofing service | – |
| Panel Options | Some of the equipment brands offered by Solar SME include Enphase Energy, Generac Power Systems, LG Electronics, Panasonic, Qcells, REC Group, RECOM, SolarEdge, SolaX Power, and Unirac. |
| Battery Installations | LG, Panasonic, Solax, Enphase, Generac PWRcell |
| Certifications | Electrical Contractor License, Master Electrician Contractor |
| Solar system leases service | yes |
| Expands dealership network | yes |
| BBB Rating | A |
| Warranty | Warranty for 25-30 years of solar panel systems |
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 8513 | 2.05 | 134 | 47% | 41% | 46% | 0.46% | 5.1% | 0.04% | 4.8% |
People like the high-quality US-branded equipment that comes with a 25-year warranty. The free consultations and accurate quotes are helpful for customers trying to figure things out. Customers report seeing real savings on their utility and electric bills. The federal solar tax credit and state tax programs help offset costs, which people appreciate.
A customer from Lufkin, Texas said that the Solar SME staff quickly and professionally fixed a problem with one of their modules.
A client in Vienna, Virginia was very upset with their solar panels since they didn’t function as well as they had planned (23% less well) and the customer service was bad. They also said that the company didn’t follow through and complained about how the installation was done.
People like how professional, helpful, and knowledgable the team at Solar SME is. The work that was done on the solar installation gets an A. People also like getting free consultations and precise pricing.
Some consumers had problems with how well their solar panels worked. There were complaints about poor follow-through and incompetence during installation. Some felt the company didn’t honor what was in their contract.
Customers have given praise for warranties, customer service, and products.
Over the past 3 years, 17 complaints got closed, with 5 of those happening in just the last 12 months.
Some employees liked the work-life balance. Job security and opportunities to move up got positive mentions.
A Sales Representative from Grand Prairie, TX said management is terrible and the company culture is toxic. They felt the company doesn’t value the work employees put in. A Solar Installer from Grand Prairie, TX complained about inconsistent work and bad communication. They also said the company doesn’t care about employees or their bills.
Point to the company’s professionalism and installation quality. One customer praised the SOLAR SME team for being professional and efficient when fixing a module problem.
Call out performance and customer service issues. Problems with installation and lack of follow-through came up as well.
Summarizing:
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, SolarSME, Inc is distinguished as a Market Leader. They’ve established themselves in 9 states, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, SolarSME, Inc stands out as a premier choice in the solar installation industry.
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