Sun Valley Solar Solutions review

What People Appreciate:

They handle everything in-house – sales, design, installation, service – which customers like. People appreciate their focus on quality and durability, especially using metal conduit that can handle Arizona’s brutal heat. Their aesthetics and certifications get mentioned too. One customer titled their review “Energy Freedom Achieved!” and was happy with the installation, battery backup, and pre-wiring for a future car charger.

The Good:

Sales process, installation quality, and support after the sale all get positive feedback. One customer praised the knowledgeable and committed staff.

The Bad:

Customer service disappointed one person who couldn’t even get to the point of discussing a commercial solar project.

What’s Working:

The owner actually reaches out personally to clear up issues. The backup battery impresses people – they consider it better and cheaper than gas-powered generators. Project managers keep customers in the loop about installation progress.

What’s Not:

Aggressive sales tactics bug some people, like ignoring “no soliciting” signs. What sales tells you doesn’t always match what service says – for example, customers were told Solar Edge monitors their inverter, which turned out to be false. Unexpected service charges pop up. Energy savings don’t always match expectations.

The Positives:

The team is diligent, knowledgeable, and works hard. One customer appreciated them taking time to explain complicated residential price plans and solar options.

The Negatives:

Contract transparency and customer service issues came up. One person felt tricked into signing a contract that was buried in a proposal document. When customers decided not to move forward, the salesperson apparently got angry.

Employee Perspective – What Works:

Decent work-life balance. Clear sense of purpose. Chances to learn new things. The workplace can be productive and fun. Colleagues support each other.

Employee Perspective – What Doesn’t:

Stressful environment. Management problems. Promises that don’t pan out. Hard work doesn’t get appreciated. Doing multiple jobs but only getting paid for one.

What Gets Praised:

Professionalism, punctuality, and service quality. Customers like the friendly staff and attention to detail.

What Gets Criticized:

Customer service issues, with one operator named Charles specifically mentioned.

What People Like:

Sales process, sticking to quoted prices, staying on schedule, installation quality, and after-sales support. One customer praised Sun Valley for providing accurate and useful information and complimented the staff’s knowledge and dedication.

What People Don’t:

One person had such a bad experience with a company rep that they couldn’t even discuss a potential project. Another complained their panels weren’t working six months after installation because the company failed inspections and didn’t file the right paperwork.

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Expert Choice

Our Expert Choice badge goes to Sun Valley Solar Solutions, which concentrates on serving fewer than 1 state. With a foundation dating back to 2006 and a commitment to not using subcontractors, Sun Valley Solar Solutions offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.