Sunnova Energy review

Positive Aspects:

Sunnova has built up trust with over 247,000 homeowners and claims they’re working to make renewable energy easier to get, more reliable, and cheaper. They say they can customize systems for any home and budget, with a big focus on energy independence. Their installer network gets good ratings from customers and vendor endorsements – they’re trying to blend local know-how with national resources. Started in Houston back in 2012, they position themselves as offering better energy service at competitive prices.

Negative Aspects:

Installation delays are a real problem, and some customers end up with roof leaks when it rains after installation. Kayo Energy, one of their contractors, has gotten criticism too. Bills have jumped 50% to 100% higher for some people after switching to Sunnova, which obviously isn’t what they expected. Getting help from customer service is tough – people have a hard time reaching managers or getting real assistance.

Positive Aspects:

Same story here – Sunnova markets themselves to those 247,000+ homeowners as making clean energy more accessible and affordable. They emphasize customization for different homes and budgets, plus energy independence. Their installer network supposedly gets top customer ratings and vendor endorsements, combining local expertise with national backing. Founded in Houston in 2012, they aim to deliver superior energy service at competitive rates.

Negative Aspects:

Installation delays and roof leaks keep coming up – when it rains after installation, problems start. Their contractor Kayo Energy gets complaints too. Bills are shooting up 50% to 100% for some customers after making the switch, causing major frustration. It’s hard to get help with customer service; it’s hard to get in touch with managers or get useful help.

Good Things:

The same marketing points: More than 247,000 homeowners trust them, and they are working to make renewable energy cheaper and easier to get. They focus on energy independence and have different options for homes and budgets. Their network of installers gets good reviews from customers and vendors, which means they have both local and national support. Houston-based since 2012, with the goal of providing better energy service at lower prices.

Not Good Things:

After installation, rain can cause problems like leaks in the roof and delays in the installation. People are upset with Kayo Energy, their contractor. Some users have seen their bills go up by 50% to 100% since switching to Sunnova, which is frustrating. Customer service is hard to deal with – reaching managers or getting effective assistance is difficult.

Positive Aspects:

They offer warranties up to 25 years, which gives some peace of mind for the long term. Sunnova is an authorized Tesla Powerwall installer in certain states. They have financing options including $0 upfront costs.

Negative Aspects:

They only operate in 18 states plus Guam, Puerto Rico, and Saipan, so most people can’t even use them. You have to request a personalized quote to get any pricing information – nothing’s available upfront.

Positive Aspects:

Some customers appreciate quick and helpful customer service, and they like that Sunnova tries to keep things running smoothly. People feel more confident about having reliable power at home with their solar equipment.

Negative Aspects:

Problem resolution can be really slow, which frustrates customers. Contract length and early termination penalties are major complaint areas.

Positive Reviews:

One of their customers gave 5 stars and praised office and installer personnel, although they’d only had panels for a couple of months. Another elderly customer liked being confident in reliable home power. Tomas F. appreciated system maintenance advice, battery data, and customer service. Cynthia Keen appreciated their simplicity of work and loves her low electricity bill. Debby Rose had prompt service from a rep.

Negative Reviews:

People say that it’s hard to reach customer service. One customer’s yard got messed up while the installation was going on. Some people think that the panels and inverters are too expensive for what you get. People think that generators and batteries are expensive.

Good Things:

Workers love the flexible hours and say that work is busy but fun. People at work and their bosses are helpful. It seems like the leaders are dedicated and have the right people in key positions. You can grow and learn in your job. People give their safety program and training very high marks. Some people who own homes say that the customer service was good, the installers were fast, and the communication was clear during the installation.

Bad things:

A lot of people complain about management issues. Employees say that management doesn’t appreciate their work, gives them more work without bonuses, and doesn’t put timely installations at the top of their list. A former employee said that customer service for homeowners was bad and that there were problems with installation. Another review said that the company doesn’t care about its employees and that management isn’t helpful.

Positive Things:

Sunnova wants to be the best in the business when it comes to residential solar, battery backup, and system protection services. They focus on clean, dependable solar energy and energy independence, which lets customers “live life uninterrupted.”

Bad Things:

There haven’t been any reviews on Birdeye in the last six months, which could be a red flag for people who want to see recent feedback.

Positive Aspects:

Customers appreciate knowledgeable installation dealers who can answer questions about solar and installation. Energy costs are lower compared to regular utility companies. People mention that Sunnova stands behind their products and services.

Negative Aspects:

The Better Business Bureau flagged them for an unusually high number of complaints – 904 complaints closed in the last three years. Overall reviews are mixed: 2.73 stars on BBB and 3.6 stars on Trustpilot.

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Average Performer

Sunnova Energy gets the Average Performer badge and works in 46 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.7 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Sunnova Energy may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Sunnova Energy to your list as a lower priority and one that requires additional research before you decide to work with them.