🌐 Multi-Location Company.
SunPower Overview
Expert Score: 2.8/5
Founded in: 1985
SunPower, established in 1985, has been an active participant in the solar industry, providing services across 50 states. We dug into what SunPower offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
SunPower’s Offerings at a Glance:
- Customer experience: Reviews average out to 2.8, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, SunPower handles Residential Solar Solutions: All-in-One Residential Solutions: SunPower provides comprehensive solar solutions backed by personal customer service and an industry-leading warranty. Solar Panels: SunPower’s solar panels feature Maxeon® cell technology, known for its high efficiency and durability. Solar Storage: SunPower offers energy storage solutions to store excess solar energy for use during cloudy days or at night. Business and Commercial Solar: Customized Solutions: Panels uniquely engineered to meet the needs of EPCs (Engineering, Procurement, and Construction) and developers. Safer Investment: Investing in solar energy can provide long-term savings and environmental benefits. Solar Information and Resources: SunPower provides valuable information, articles, and answers to common solar-related questions on their Solar Resources page. Sustainability and Social Responsibility: SunPower is an industry leader in solar sustainability and social responsibility.
- Web traffic and visibility: Their site attracts roughly 203140 monthly visits, showing a negative growth trend and indicating where things are headed.
- Coverage area: Operating in AL, AK, AZ, AR, WY, WA, VT, VA, WI, HI, DE, GA, WV, IL, ID, IA, IN, CA, KS, KY, CO, CT, LA, MA, ME, MD, MN, MS, MO, MI, MT, NE, NV, NH, NJ, NY, NM, OH, OK, OR, PA, SD, SC, ND, NC, RI, TN, TX, FL, UT. SunPower is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – Better Business Bureau, Environment, Health & Safety Policy. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether SunPower fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if SunPower is the right fit for your solar project.
Independent Sources
SunPower Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 571 | 4.3 |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 1643 | 2.9 |
| bbb.org | 157 | 1.17 |
| consumeraffairs.com | 2312 | 2.1 |
| indeed.com | 914 | 3.6 |
| trustpilot.com | 521 | 2.0 |
| angi.com | 3 | 5.0 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 479 | 4.4 |
| Expert Score | 2.8 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
SunPower Reviews
| Company Website | us.sunpower.com |
| Year Founded | 1985 |
| Areas Served | AL, AK, AZ, AR, WY, WA, VT, VA, WI, HI, DE, GA, WV, IL, ID, IA, IN, CA, KS, KY, CO, CT, LA, MA, ME, MD, MN, MS, MO, MI, MT, NE, NV, NH, NJ, NY, NM, OH, OK, OR, PA, SD, SC, ND, NC, RI, TN, TX, FL, UT |
| Services Offered | Residential Solar Solutions: All-in-One Residential Solutions: SunPower provides comprehensive solar solutions backed by personal customer service and an industry-leading warranty. Solar Panels: SunPower’s solar panels feature Maxeon® cell technology, known for its high efficiency and durability. Solar Storage: SunPower offers energy storage solutions to store excess solar energy for use during cloudy days or at night. Business and Commercial Solar: Customized Solutions: Panels uniquely engineered to meet the needs of EPCs (Engineering, Procurement, and Construction) and developers. Safer Investment: Investing in solar energy can provide long-term savings and environmental benefits. Solar Information and Resources: SunPower provides valuable information, articles, and answers to common solar-related questions on their Solar Resources page. Sustainability and Social Responsibility: SunPower is an industry leader in solar sustainability and social responsibility. |
| Roofing service | – |
| Panel Options | M Series: The M series solar panels feature Maxeon Gen 6 patented solar cells that deliver exceptional performance. These panels come in module options ranging from 420W to 440W. A Series: The A Series SunPower solar panels achieve a remarkable solar power generation capacity of 415W. They are coupled with powerful microinverters for optimal efficiency. X Series: The X Series panels are known for their high efficiency and durability. They offer reliable performance in real-world conditions. E Series: The E Series panels provide a cost-effective solution for residential solar installations. They maintain SunPower’s quality standards while being budget-friendly. U Series – Equinox: The U Series, part of the SunPower Equinox system, combines aesthetics and efficiency. Equinox includes panels, inverters, and monitoring for a seamless solar experience. |
| Battery Installations | SunVault Storage: SunVault storage is designed to seamlessly integrate with SunPower solar systems. It provides backup power during outages and allows you to manage your energy usage as needed. Some of these options even come with multiple inverters. Installation Recommendations: For optimal performance and longevity, indoor installation (typically in a garage) is recommended. If outdoor installation is necessary, choose shaded areas where temperatures remain between 15°F and 110°F, and ensure protection from severe weather conditions. |
| Certifications | Better Business Bureau, Environment, Health & Safety Policy |
| Solar system leases service | yes |
| Expands dealership network | yes |
| BBB Rating | A+ |
| Warranty | 25-year warranty |
SunPower Website Visits Two-Year Trend: negative
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 167473 | 1.92 | 114 | 62% | 41% | 45% | 0.11% | 12.2% | 0.01% | 2.4% |
SunPower Social Media
What do Customers Say about the SunPower?
Good Things:
High Efficiency: SunPower’s solar panels are known for being very efficient. The M Series models can reach up to 440W and have the highest efficiency rating on the market.
Long-Term Peace of Mind: SunPower offers an industry-leading 25-year guarantee on the full solar system, so homeowners can be sure that what they’re buying is safe.
Excellent Customer Service: SunPower ensures sure homeowners receive great customer service by having a large dealer network that covers the whole country.
SunPower is the leader in the solar sector when it comes to sustainability and innovation. The company has more than 1,000 patents for solar technology.
Bad things: Delays in installation: Some people said they had to wait over six months for their system to be fitted.
Cleaning Up the Roofing Tiles: After the installation was done, they left all the tiles they had taken off the roof on the roof. This made people worry about how water would drain in a flat area.
Positive Feedback:
A lot of consumers really like how dependable the SunPower system is.
SunPower features full solar energy systems and battery storage choices, so they can help you get green energy.
Negative Feedback: Customers have said unfavorable things about SunPower’s customer service, including that appointments were moved and they had to wait a long time.
Positive Feedback: Most people are thrilled with how much money they’re saving on their power bills.
They enjoy how competent the installers are and that the firm is there when they need it.
SunPower offers green energy solutions and whole solar energy systems with battery storage options.
Negative Feedback: There are bad reviews that say there are difficulties with customer service and that installations and maintenance take too long.
There have also been reports of issues with equipment.
Good things:
SunPower is known for making high-quality solar panels and producing electricity efficiently.
Issues: After installation, some customers had issues with microinverters. Because of these difficulties, there were delays and replacements.
Positive Reviews:
Some consumers say that the company’s technicians are competent and know what they’re doing.
Another client was thankful for the patience, professionalism, and knowledge they received.
Negative Reviews:
A common concern is about SunPower’s customer service. One client said that their appointments were moved around many times without any explanation, and they had to wait a long time for treatment.
Several clients said they had problems with their inverters. They were angry that they had to wait so long for replacements and that SunPower didn’t talk to them.
Positive Reviews:
Employees like the work-life balance the company offers and being able to work remotely.
Some employees have said good things about the great benefits and decent pay.
A former Project Manager Associate thought SunPower was a fun workplace and valued the flexibility and understanding from management.
Negative Reviews:
A few reviews pointed out poor leadership and the Executive Leadership Team constantly changing.
Some employees worried about job security, mentioning a period of layoffs.
Positive Aspects:
High Efficiency: SunPower’s known for solar panels that use Maxeon cell technology, which gives you some of the best efficiency in the industry.
Trusted Experience: SunPower has been in the solar business for about 40 years and has a good reputation.
Partnerships: They work with Apple, Google, NASA, JPL, and all five branches of the military.
SunPower is dedicated about being environmentally friendly and socially responsible.
Positive Reviews:
A customer said that the technician was skilled, informed, and patient throughout the installation.
The customer was really happy with how swiftly and plainly the service performed.
Negative Reviews:
One customer was disappointed with the service since appointments were changed around for no reason.
Another customer reported that an inverter stopped working and hasn’t been replaced in over five months.
A consumer was upset because things weren’t being done despite after hearing a lot of promises.
Summarizing:
Do we recommend SunPower services?
Average Performer
SunPower gets the Average Performer badge and works in 50 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 2.8 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While SunPower may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add SunPower to your list as a lower priority and one that requires additional research before you decide to work with them.
