🌐 Multi-Location Company.
TriSMART Solar Overview
Expert Score: 4.2/5
Founded in: 2013
TriSMART Solar, established in 2013, has been an active participant in the solar industry,
providing services in 1 state. We dug into what TriSMART Solar offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
TriSMART Solar’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.2, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, TriSMART Solar handles Commercial Solar Installation, Solar Maintenance, Home Improvement, Clean Power Solutions, Solar Panel and Solar Battery Installations, Sales of Solar Energy Systems
- Web traffic and visibility: Their site attracts roughly 7836 monthly visits, showing a positive growth trend and indicating where things are headed.
- Coverage area: Operating in TX. TriSMART Solar is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – NABCEP. The BBB has them rated at B+, which factors into how they stack up professionally.
Deciding whether TriSMART Solar fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if TriSMART Solar is the right fit for your solar project.
Independent Sources
TriSMART Solar Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 16 | 3.1 |
| solarreviews.com | 50 | 3.52 |
| yelp.com | 26 | 3.0 |
| bbb.org | 122 | 4.25 |
| consumeraffairs.com | 1 | 1.0 |
| indeed.com | 62 | 3.2 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 3 | 5.0 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 597 | 4.5 |
| Expert Score | 4.2 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
TriSMART Solar Reviews
| Company Website | trismartsolar.com |
| Year Founded | 2013 |
| Areas Served | TX |
| Services Offered | Commercial Solar Installation, Solar Maintenance, Home Improvement, Clean Power Solutions, Solar Panel and Solar Battery Installations, Sales of Solar Energy Systems |
| Roofing service | – |
| Panel Options | Monocrystalline, Polycrystalline, Thin-film solar panels |
| Battery Installations | REC, Enphase, Tesla |
| Certifications | NABCEP |
| Solar system leases service | – |
| Expands dealership network | yes |
| BBB Rating | B+ |
| Warranty | 25-year warranty for its REC solar panels, 25-year warranty for performance and damage for its Enphase inverters, 10-year standard warranty for its Tesla batteries |
TriSMART Solar Website Visits Two-Year Trend: positive
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 4537 | 2.24 | 48 | 44% | 37% | 44% | 0.39% | 7.1% | 0.02% | 11.3% |
TriSMART Solar Social Media
What do Customers Say about the TriSMART Solar?
Positive Reviews:
TriSMART Solar operates out of Houston and has finished over 5,000 solar installations across Texas.
The company handles solar power projects from beginning to end, staying in touch with customers constantly through every step right up to installation day.
Negative Reviews:
Some folks have said TriSMART Solar lacks communication, integrity, and competence.
There have been gripes about solar panels producing less than what was guaranteed.
Some customers ran into poor customer service and problems with sales reps.
Complaints have come in about installation delays, power outages that lasted way too long, incorrect work, and not getting any instructions on how to turn the system on.
Positive Reviews:
People have given the company’s sales process good marks—4.6 out of 5.
The pricing they quote has been appreciated by customers, earning a 4.4 out of 5.
Some customers have had positive experiences—like Jeffrey Armstrong from Clute, Texas, who appreciated how the company worked to install solar panels properly even after some initial bumps in the road.
Another customer, Chadd Dusters from Royse City, Texas, had a really good business experience with them.
Mitchell K, another customer, felt satisfied with the return on investment and how much power the solar panels produce.
Negative Reviews:
Support after the sale earned a worse score: 3.8 out of 5.
Scheduling also had some problems, as demonstrated by a 4.0 out of 5 rating.
There were 8 one-star reviews, which suggests that some consumers had unpleasant experiences. For example, Jeffrey Armstrong had issues at first with the survey and installation procedure.
Good Reviews:
Customers enjoy how competent the Trismart crew is and how easy it is to set up.
Someone said that Trismart handled all the permits and HOA permissions and then put in the system in one day.
This consumer also said that their power bill went away without them having to pay anything up ahead.
Negative Reviews:
On the other hand, some consumers haven’t had as excellent experiences.
One customer called the business “shady” and said they’d be reporting them to the BBB.
They thought customer service was terrible, describing some staff as “the rudest, most offensive people” they’ve ever dealt with.
Positive Reviews:
Trismart Solar gets recognized for its large service area, being easy to use, top-quality solar equipment, solid workmanship, industry-leading warranties, transparency, family culture, fast installation, and affordable pricing.
Negative Reviews:
Since 2022, the BBB of Greater Houston & South Texas has gotten complaints and reviews showing concerns about poor customer service and delays in service delivery.
People experienced delays getting solar panels installed and repaired, plus poor customer service when they tried contacting the company for updates.
One person reported lack of communication and poor customer service.
Positive Reviews:
Some workers appreciate being able to work remotely.
The company offers quality training and the pay is pretty substantial.
Some employees find their work meaningful and feel like they accomplished something at the end of the day.
Negative Reviews:
Some workers have described a chaotic atmosphere with poor organization.
People are unhappy with the leadership and many are leaving.
Some workers have said that there are cliques and inappropriate conduct going on at work.
Positive Reviews:
Customers enjoyed how professional and quick the solar firms were.
They were thrilled with how everything about the installation went, including the documentation.
Being helpful and quick to respond to questions about refunds and taxes was also a big deal.
Negative Reviews:
Someone said that a deal passed via a third party in an unethical way.
Positive Reviews:
On the positive side, customers have given the company’s sales process good ratings—4.6 out of 5.
The stated price also got a 4.4, which was good. The quality of the installation obtained a score of 4.2.
Negative Reviews:
The firm earned a 4.0 rating for how well they followed to the timetable, which means that there were some delays during installation.
Some consumers reported problems once installation was done, which is why after-sales assistance got a score of 3.8.
Summarizing:
Do we recommend TriSMART Solar services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, TriSMART Solar is distinguished as a Market Leader. They’ve established themselves in 1 state, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, TriSMART Solar stands out as a premier choice in the solar installation industry.
Andy is a Founder, Chief Content Officer, regular contributor, and idea generator behind Resident Solar Power. He is well-versed in various aspects of solar energy, including photovoltaic systems, solar policy trends, and green technology innovations.
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