🌐 Multi-Location Company.
Trinity Solar Overview
Expert Score: 3.7/5
Founded in: 1994
Trinity Solar, established in 1994, has been an active participant in the solar industry, providing services across 11 states. We dug into what Trinity Solar offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Trinity Solar’s Offerings at a Glance:
- Customer experience: Reviews average out to 3.7, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Trinity Solar handles Solar Energy Solutions, Roofing Services, Battery Installation, Community Partnerships, Customer Support
- Web traffic and visibility: Their site attracts roughly 38613 monthly visits, showing a negative growth trend and indicating where things are headed.
- Coverage area: Operating in CT, DE, FL, MD, MA, MA, NJ, NY, NY, PA, RI. Trinity Solar is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – Electric Contractor, Home Improvement Contractor, Solar Contractor. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether Trinity Solar fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Trinity Solar is the right fit for your solar project.
Independent Sources
Trinity Solar Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 67 | 3.9 |
| solarreviews.com | 256 | 3.15 |
| yelp.com | 129 | 1.5 |
| bbb.org | 5 | 2.47 |
| consumeraffairs.com | 22 | 2.2 |
| indeed.com | 631 | 3.8 |
| trustpilot.com | 3 | 2.8 |
| angi.com | No reviews | No reviews |
| birdeye.com | 3 | 4.0 |
| Google reviews | 984 | 4.2 |
| Expert Score | 3.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Trinity Solar Reviews
| Company Website | trinity-solar.com |
| Year Founded | 1994 |
| Areas Served | CT, DE, FL, MD, MA, MA, NJ, NY, NY, PA, RI |
| Services Offered | Solar Energy Solutions, Roofing Services, Battery Installation, Community Partnerships, Customer Support |
| Roofing service | yes |
| Panel Options | Trinity Solar primarily installs Q Cells solar panels, which are nearly on par with industry leader SunPower’s panels. Q-Cells panels boast an energy efficiency between 20.6% and 21.4%, which is comparable to the best in the industry. They also offer a selection of solar inverters, including equipment from SolarEdge, Tesla, and Generac. |
| Battery Installations | Tesla 13.5 kilowatt hours of energy, Generac 9 kilowatt hours of energy |
| Certifications | Electric Contractor, Home Improvement Contractor, Solar Contractor |
| Solar system leases service | – |
| Expands dealership network | yes |
| BBB Rating | A+ |
| Warranty | 10 Year Parts Only, 10 Year Parts & Labor |
Trinity Solar Website Visits Two-Year Trend: negative
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 44204 | 2.21 | 184 | 74% | 68% | 23% | 0.12% | 4.8% | 0.07% | 3.1% |
Trinity Solar Social Media
What do Customers Say about the Trinity Solar?
Positive Reviews:
Customers like the way Trinity Solar takes care of installation so efficiently and how professional they are. Some of the customers are satisfied with their systems – they’re working well and even saving money on electric bills.
Negative Reviews:
Customer service and communication seem to be problems with a lot of people. They have problems with how they handle contracts and take responsibility when there is a problem. There have been instances where people have had their solar systems break down and be off-line for way too long.
Customer service issues pop up again here, with people saying the company seems disorganized and doesn’t communicate well. Installation and system activation delays are frustrating customers. There have been cases where Trinity’s work damaged property during installation, which obviously doesn’t make homeowners happy.
The numbers here aren’t pretty – Trinity has a 1.5 average rating from 11 reviews, with 88% being 1-star reviews. One customer straight up regrets going solar with Trinity because their system kept breaking down and customer service was terrible.
On the flip side, Trinity does partner with local nonprofits to give free solar installations to some people. They offer referral bonuses and financing with no money down, which can be appealing.
Here’s where it gets interesting – Trinity has an A+ rating from the Better Business Bureau, even though they’ve been around for almost 30 years. They offer solar with no upfront costs and work in nine East Coast states.
But here’s the catch: despite that A+ rating, customers only give them 2.72 out of 5 stars based on nearly 100 reviews. People appreciate that they’ve been in business for decades and offer battery backup options.
The downsides? They only serve nine states along the East Coast, their workmanship warranty is just five years (which seems short), and they don’t guarantee power production levels.
The negative reviews paint a picture of poor customer service, equipment that doesn’t perform well, and organizational problems. One person had leaks and gutter damage from snow sliding off their panels. Another customer got conflicting information from different Trinity representatives and felt completely ignored when trying to get help.
Positive Reviews:
Employees seem to like the supportive work environment and training programs. The company’s focus on innovation and clean energy gets praise from workers. People feel empowered and enjoy working with their colleagues.
Negative Reviews:
Some employees feel overworked and underpaid. Management apparently sets deadlines that aren’t realistic, which stresses people out.
Positive reviews mention good communication, professionalism, and thorough handling of permits and installation work. One customer was happy when Trinity moved up their installation date and took proper safety precautions during the project.
On the negative side, one customer had to redo contracts multiple times because of Trinity’s mistakes and faced delays getting their system online because of administrative screwups.
Trinity’s reviews are all over the map on Birdeye. They score 4.1 out of 5 from 295 reviews in Holyoke, MA, and 4.2 out of 5 from 554 reviews in West Wareham, MA.
The good reviews focus on responsiveness and actual savings from solar. One customer hasn’t had an electric bill since 2017 and was impressed with how quickly Trinity responded when they had problems.
The bad reviews bring up bad service and problems with communication again. Some people thought they were being lied to during the sales process and had trouble getting out of contracts. People often complain about projects being late and not getting help after installation.
Trinity Solar gets mixed reactions from customers overall. People appreciate the no-upfront-cost option and their A+ BBB rating.
But the complaints are pretty serious – equipment that doesn’t work properly, leaks, gutters getting damaged by snow falling off panels, and terrible customer service. Customers say they feel ignored and get frustrated when Trinity doesn’t return calls or emails.
Summarizing:
Do we recommend Trinity Solar services?
Average Performer
Trinity Solar gets the Average Performer badge and works in 11 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.7 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Trinity Solar may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Trinity Solar to your list as a lower priority and one that requires additional research before you decide to work with them.
