Bright Ops Overview
Expert Score: 1.9/5
Founded in: 2014
Bright Ops, established in 2014, has been an active participant in the solar industry, providing services across 8 states. We dug into what Bright Ops offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Bright Ops’s Offerings at a Glance:
- Customer experience: Reviews average out to 1.9, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Bright Ops handles Solar Installation: They are a premier solar installation company with unmatched experience in solar installation. Sales Partner Support: They provide strong sales partnerships and support to ensure quality, speed, and efficiency. Customer Service: They have years of experience in the customer service field. Sales and Marketing Partner Network: They rely solely on their Sales and Marketing Partner Network.
- Web traffic and visibility: Their site attracts roughly 0 monthly visits, showing a negative growth trend and indicating where things are headed.
- Coverage area: Operating in CA, UT, IL, NJ, CT, RI, MA, NH. Bright Ops is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – Better Business Bureau (BBB) and SunPower. The BBB has them rated at NOT BBB ACCREDITED, which factors into how they stack up professionally.
Deciding whether Bright Ops fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Bright Ops is the right fit for your solar project.
Independent Sources
Bright Ops Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 32 | 2.0 |
| solarreviews.com | 47 | 1.91 |
| yelp.com | 78 | 1.8 |
| bbb.org | 43 | 1.19 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 17 | 3.4 |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 50 | 2.3 |
| Expert Score | 1.9 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Bright Ops Reviews
| Company Website | brightops.com |
| Year Founded | 2014 |
| Areas Served | CA, UT, IL, NJ, CT, RI, MA, NH |
| Services Offered | Solar Installation: They are a premier solar installation company with unmatched experience in solar installation. Sales Partner Support: They provide strong sales partnerships and support to ensure quality, speed, and efficiency. Customer Service: They have years of experience in the customer service field. Sales and Marketing Partner Network: They rely solely on their Sales and Marketing Partner Network. |
| Roofing service | – |
| Panel Options | Monocrystalline Solar Panels: These are the most efficient and expensive solar panels. They are made from a single, pure silicon crystal. Polycrystalline Solar Panels: These are less expensive and slightly less efficient than monocrystalline panels. They are made from silicon fragments rather than a single crystal. Thin-Film Solar Panels: These are the best for DIY projects or RVs. They are portable, flexible, and less efficient. |
| Battery Installations | Lithium-ion (Li-ion): These batteries have become the predominant choice for home energy storage due to their high energy density. Lithium Iron Phosphate (LFP): These are a type of lithium-ion battery that have a longer lifespan. Lead Acid: These are a traditional type of rechargeable battery. Flow Batteries Saltwater Batteries Nickel-Cadmium Batteries |
| Certifications | Better Business Bureau (BBB) and SunPower |
| Solar system leases service | – |
| Expands dealership network | yes |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | – |
Bright Ops Website Visits Two-Year Trend: negative
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 2896 | 1.78 | 45 | 58% | 22% | 67% | 0.38% | 3.1% | 0.03% | 7.4% |
Bright Ops Social Media
What do Customers Say about the Bright Ops?
Positive Criteria:
Efficiency: Bright Ops does a really good job with operational efficiency and gets installations done on time.
Leadership: They’ve got solid leadership with experienced pros like Mikey Heinz and Misha Glazomitsky.
Growth: Pretty impressive how they went from starting out in a sales rep’s basement to running operations across multiple states.
Negative Criteria:
Customer Service: A lot of reviews say that the customer service is bad. People are angry about delays, broken promises, and not receiving answers.
Some consumers believe they were lied to about problems that arose after the breaker panel changes were made.
Long Wait Times: Some consumers who left reviews are dissatisfied that it took so long for their solar systems to start working.
Positive Criteria:
Interacting with people: Some customers like that Bright Ops allows you talk to actual people on the phone. That personal touch helps them get their inquiries addressed and their problems solved.
Fast Response: A satisfied client from Gurnee, Illinois, reported that Bright Ops came back to them swiftly with solutions and took care of their problems without any trouble.
Negative Criteria:
Poor After-Sales Support: Unfortunately, there are quite a few bad reviews about support after the sale. One customer from Temecula, California, was really frustrated after feeling scammed by Bright Ops. They said their panels didn’t work for almost 16 months and told people to stay away from the company.
Installation Issues: Another customer from Southbridge, Massachusetts, wished they hadn’t gone solar with Bright Ops. The solar panels got placed where they blocked a nearby tree, which messed with how well they charged. Things got worse when there were leaks in the attic and bad communication.
Being positive:
Talking to real people: Some clients like that they can call real people with Bright Ops. Giving something personal makes it more likely that people will get it and understand it better.
A satisfied client from Gurnee, Illinois, said that Bright Ops answered their questions and fixed their problems right away.
Cons:
Poor service after the sale: It’s a shame that there are many negative reviews about service after the sale. For about 16 months, their screens didn’t work, so they told people not to do business with them.
Problems with installation: Another customer from Southbridge, Massachusetts, wishes they had gone solar with Bright Ops. They were assured that they would save money, but the installation didn’t go as planned. The solar panels were put in a manner that blocked a tree next door, which made it tougher for them to charge. Things became worse since there were leaks in the attic and communication wasn’t excellent.
Things that are good:
Experience: The people that work at Bright Ops have been installing, selling, marketing, and supporting clients with solar for a long time.
Services: They put up solar panels and say that they have a distinct way of thinking about solar energy.
Certifications: Bright Ops has the proper licenses and assurances.
Things that are bad:
Customer Ratings: On SolarReviews, Bright Ops gets an average of 1.19 stars out of 5. There are 33 reviews with one rating, yet some individuals did say nice things.
Good Things:
Good Customer Service: BrightPlanetSolar’s customer service personnel are prompt and friendly, which customers like. People are often pleased when problems are solved quickly.
Acknowledgment and Appreciation: BrightPlanetSolar really focuses on great customer service and makes customers feel valued and appreciated. These positive interactions can lead to people recommending them and bringing in more customers.
Negative Aspects:
Customer Waiting Time: Some reviews mention waiting longer than they’d like for help. Making response times quicker would improve the customer experience.
Some consumers have said that BrightPlanetSolar’s practices may be better. They may figure out what policies need to be changed by looking at patterns in customer service.
Good Things:
Quality Panels: Bright Ops offers panels from well-known companies including SunRun, SolarEdge, and SunPower.
Installers with a license: You may be sure that the installation will be done properly since they are NABCEP certified.
Different credit alternatives are available for customers to choose from when they want to install solar panels.
Experience: They have been in the company for ten years, therefore they know a lot about it.
Negative Aspects:
There aren’t any significant red lights, but certain consumers could have problems that don’t get spoken about too often.
Summarizing:
Do we recommend Bright Ops services?
Average Performer
Bright Ops gets the Average Performer badge and works in 8 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 1.9 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Bright Ops may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Bright Ops to your list as a lower priority and one that requires additional research before you decide to work with them.
