StraightUp Solar review

Positive Reviews:

People like that StraightUp Solar handles everything—buying the equipment, prepping your property, and getting the panels installed. They’ve also got your back after installation with a 10-year workmanship warranty, a 10-year guarantee that your system will produce what they promised, and product warranties ranging from 10 to 25 years depending on the component.

Another thing customers mention is that this is a locally owned business that’s been doing solar installations in Missouri and Illinois for 15 years.

Negative Reviews:

Some folks ran into problems with delays—their projects went past the original deadline, and they ended up dealing with contract changes after the install date had already been set.

There were also complaints about having to get multiple people and managers involved just to sort out issues.

Positive Reviews:

Customers have good things to say about how professional StraightUp Solar is and the quality of their work. One person said they were totally satisfied and would recommend the company without hesitation.

Someone else mentioned their experience working with StraightUp Solar was great and they’d tell anyone thinking about solar to give them a call.

Negative Reviews:

Hidden costs are a sore spot for some customers. One person got hit with an unexpected $3,500 charge for installing 3-9 foot concrete piers for their ground mount system—and this only came up after they’d already paid more than half of the total $25,000 cost.

Positive Reviews:

Customers liked the educational seminars the company offers, the personalized attention they received, and how careful the installation crew was with their property. People liked that the crew took care to clarify what they were doing at each step.

Customers also praised the service they had following installation, especially Matt and Valerie, who were helpful and patient.

Difficult Reviews:

One client had a difficult time at what they believed was a public EV charging station. They felt like they were treated rudely and accused of stealing electricity.

The complaint also pointed out that there wasn’t clear signage showing the charging station was employee-only, and the company shouldn’t have listed it on a public app if it wasn’t actually available to the public.

Positive Reviews:

People were impressed with how thorough the company was from the beginning—doing the initial design and cost breakdown all the way through to finishing the installation.

Customers described the installations as neat and good-looking. They also stressed how valuable it is to have a company like StraightUp Solar around to support the product down the road.

Negative Reviews:

One customer complained that StraightUp Solar wouldn’t service their system even though the company was supposedly an authorized service center. The catch? The customer hadn’t bought the system from StraightUp Solar originally.

This customer felt the company wasn’t standing behind their work or honoring the warranty.

Positive Reviews:

Employees appreciate that StraightUp Solar actually values its people and cares about the community. Management gets credit for constantly trying to learn and do better.

The company culture comes across as transparent and supportive. Workers like the open and diverse atmosphere, the decent work-life balance, and the emphasis on treating people with respect while giving back to the community.

Negative Reviews:

The big issue employees mention is that the company’s been growing fast, and they’re struggling to keep up. There have been some growing pains, though the company’s apparently working on fixing these problems.

Positive Reviews:

One customer said everything happened on schedule and everyone they dealt with was professional and easy to work with.

Another person mentioned their solar system has been running perfectly since installation.

Negative Reviews:

One customer wasn’t happy with how responsive the company was after they’d paid and had follow-up questions.

Another customer said the system they were promised—supposedly worth nearly $60K—wasn’t what actually got installed. According to them, what they ended up with can barely power more than a few circuits.

Positive Aspects:

Customers like that the company stays on top of things and follows through on projects. Some even mentioned the company catching and fixing problems without being asked.

The installation crews get praise for staying in touch, being responsive, treating customers well, and keeping the work area clean. People also feel like the company genuinely cares about its customers.

Negative Aspects:

Some customers dealt with really long waits between signing the contract and actually getting their system installed.

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Expert Choice

Our Expert Choice badge goes to StraightUp Solar, which concentrates on serving fewer than 2 states. With a foundation dating back to 2005 and a commitment to not using subcontractors, StraightUp Solar offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.