🌐 Multi-Location Company.
Citadel Roofing & Solar Overview
Expert Score: 4.5/5
Founded in: 1992
Citadel Roofing & Solar, established in 1992, has been an active participant in the solar industry, providing services in 1 state. We dug into what Citadel Roofing & Solar offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Citadel Roofing & Solar’s Offerings at a Glance:
- Customer experience: Reviews average out to 4.5, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Citadel Roofing & Solar handles Add to existing system, Solar system maintenance, Solar system installation, Solar system repair.
- Web traffic and visibility: Their site attracts roughly 6484 monthly visits, showing a positive growth trend and indicating where things are headed.
- Coverage area: Operating in CA. Citadel Roofing & Solar is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – BBB. The BBB has them rated at A, which factors into how they stack up professionally.
Deciding whether Citadel Roofing & Solar fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Citadel Roofing & Solar is the right fit for your solar project.
Independent Sources
Citadel Roofing & Solar Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 20 | 5.0 |
| solarreviews.com | 40 | 4.05 |
| yelp.com | 198 | 4.5 |
| bbb.org | 8 | 4.50 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 61 | 4.5 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 12 | 4.1 |
| birdeye.com | 1 | 4.5 |
| Google reviews | 222 | 4.5 |
| Expert Score | 4.5 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Citadel Roofing & Solar Reviews
| Company Website | citadelrs.com |
| Year Founded | 1992 |
| Areas Served | CA |
| Services Offered | Add to existing system, Solar system maintenance, Solar system installation, Solar system repair. |
| Roofing service | yes |
| Panel Options |
|
| Battery Installations |
|
| Certifications | BBB |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | A |
| Warranty | 10-year – Workmanship and roof penetration warranty. |
Citadel Roofing & Solar Website Visits Two-Year Trend: positive
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 9792 | 1.42 | 37 | 71% | 36% | 39% | 0.49% | 3.9% | 0.01% | 7.7% |
Citadel Roofing & Solar Social Media
What do Customers Say about the Citadel Roofing & Solar?
Positive Reviews:
People like how professional the company is and the quality of service they deliver.
One person mentioned Citadel Roofing & Solar has done roofing, solar, and battery installation work on thousands of homes across California.
Another customer gave them credit for good communication—said they kept getting updates on what would get done and when.
Positive Reviews:
Customer service is excellent
Installation quality is solid
Helpful when dealing with issues that came from a power outage
They assist with the permitting process and getting incentive payments
Negative Reviews:
Service is poor
Not transparent enough
Solar panels took too long to get activated
Company won’t take responsibility for delays
Positive Reviews:
People praise Citadel for giving personalized service and paying attention to what customers need. One person said “The communication between everyone was on point and the roofers and solar guys were great. If you’re looking for a company you can trust, it would be them.”
Folks highlight how professional, efficient, and high-quality Citadel’s work is. One customer had a good experience with Citadel’s warranty repair service, saying “We utilized them to repair our solar via warranty and they were quick, efficient and extremely professional.”
People appreciate how committed Citadel is to customer service—one person said “It is obvious why they are a 5-star rated company. I appreciate companies like Citadel that take pride in customer service.”
Customers are happy with the results they’re getting, like one who said “For the first time, I can say that I am looking forward to the summertime bills since they will now be ZERO!”.
Negative Reviews:
A few negative reviews talk about problems with scheduling and communication, though these seem like one-off situations.
One customer had a really bad experience, saying “They turned out to be the worst nightmare one can ever have.”
Some people weren’t happy with the work quality—one said “Roof shingles come off every time there is a little heavy rain. This is a 6yo house.”
Positive Reviews:
The company takes pride in communicating well with customers.
When they mess up, they admit it.
They make sure customers know exactly where all the equipment will be placed.
Negative Reviews:
One customer had a terrible experience with the company—said they didn’t believe the bad reviews they’d seen and hired them anyway, which ended up being a nightmare.
This customer complained the company never contacted them to go over the design and never mentioned there’d be a huge converter right in front of their house entrance.
The customer also said the company wouldn’t fix their mistakes.
The customer had to get attorneys involved just to make the company do the work.
This customer mentioned the work quality was also low.
Positive Reviews:
A former employee from Vacaville, CA said Citadel gave them a productive and fun work environment that felt like family.
Another employee appreciated having flexibility with time and location, being able to meet personal goals, and learning new things.
Negative Reviews:
A former New Construction Operations Analyst from Sacramento, CA was let down by poor job security, below-average pay, and management that lacked leadership qualities and values.
A former Permit Manager from Sacramento, CA called the work environment very toxic and brought up problems with management and HR.
A Solar Interconnection Specialist from Sacramento, CA felt the company only cared about upper management and didn’t give enough training.
Positive Reviews:
One customer said Citadel was professional and quick to respond once they made contact. They liked how well the technician understood and explained the situation.
Another client had a great time with Citadel. They liked how quickly the service was and how nice and helpful the technician was.
Negative Reviews:
One consumer was unhappy with the service from Citadel. They said the firm wasn’t open or responsible, and they weren’t satisfied that their application took so long to process.
Positive Reviews:
People liked how the sales process proceeded.
The prices were good because people knew what they were going to be.
Many individuals admired their ability to follow through with the plan.
The installation got good reviews.
It was easy to get help after the deal.
For a client from Redwood City, California, Citadel did a splendid job. Customers liked how fast the expert helped them, how nice they were, and how good the advice was.
Reviews that were not good: A new homeowner in Fairfield, California, said the service did not meet their needs.
They had to deal with delays in turning on their solar cells.
Some customers found the company’s communication and accountability lacking.
Summarizing:
Do we recommend Citadel Roofing & Solar services?
Expert Choice
Our Expert Choice badge goes to Citadel Roofing & Solar, which concentrates on serving fewer than 1 state. With a foundation dating back to 1992 and a commitment to not using subcontractors, Citadel Roofing & Solar offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
