Solar Direct Overview
Expert Score: 3.7/5
Founded in: 1986
Solar Direct, established in 1986, has been an active participant in the solar industry, providing services across 38 states. We dug into what Solar Direct offers, how customers actually feel about working with them, and where they stand in the industry to give you the straight story for your solar decision.
Solar Direct’s Offerings at a Glance:
- Customer experience: Reviews average out to 3.7, painting a picture that includes both satisfied customers and those with concerns.
- Service range: Along with solar-related work, covering most of what homeowners need, Solar Direct handles Solar Panel Installation: Solar Direct has been a professional solar panel installer since 1986. They handle all aspects of your solar system installation, from start to finish. Free Solar Quote & Consultation: They offer a free solar quote and consultation. You can call them or complete a form on their website to get started. Federal Tax Credit Assistance: They help you take advantage of the federal solar tax credit so you can get the most from your investment. Financing Options: They work with your home or business to ensure the best financing options are presented. Commercial Solar Installations: Their team of experts provides certified energy advice along with written recommendations during your comprehensive energy review. Engineering & Design: Their engineers will submit a customized design concept to you which will show you where your panels will be mounted. Project Management & Installation: Their team of expert technicians handle the mounting and installation of your solar panels, inverter, and battery (when applicable).
- Web traffic and visibility: Their site attracts roughly 15719 monthly visits, showing a positive growth trend and indicating where things are headed.
- Coverage area: Operating in AZ, AR, CA, CO, CT, DE, FL, GA, ID, IL, KS, LA, ME, MD, MA, MS, MO, NE, NV, NH, NJ, NM, NY, SC, OH, OK, PA, RI, NC, TN, TX, UT, VT, VA, WA, WV, WI, FL. Solar Direct is actively expanding solar system installations across various markets.
- Certifications and licenses: They maintain the standard certifications you’d expect – Electrical Contractor License, Solar Contractor License, BBB Accredited Business. The BBB has them rated at A+, which factors into how they stack up professionally.
Deciding whether Solar Direct fits your needs depends on weighing their track record against some of the mixed feedback available. Getting the full picture requires digging into the details. Our breakdown comes from 10 sources to help you decide if Solar Direct is the right fit for your solar project.
Independent Sources
Solar Direct Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 15 | 4.6 |
| solarreviews.com | 41 | 3.31 |
| yelp.com | 20 | 2.9 |
| bbb.org | 9 | 3.17 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 9 | 3.8 |
| trustpilot.com | 3 | 2.8 |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 89 | 4.0 |
| Expert Score | 3.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Solar Direct Reviews
| Company Website | solardirect.com |
| Year Founded | 1986 |
| Areas Served | AZ, AR, CA, CO, CT, DE, FL, GA, ID, IL, KS, LA, ME, MD, MA, MS, MO, NE, NV, NH, NJ, NM, NY, SC, OH, OK, PA, RI, NC, TN, TX, UT, VT, VA, WA, WV, WI, FL |
| Services Offered | Solar Panel Installation: Solar Direct has been a professional solar panel installer since 1986. They handle all aspects of your solar system installation, from start to finish. Free Solar Quote & Consultation: They offer a free solar quote and consultation. You can call them or complete a form on their website to get started. Federal Tax Credit Assistance: They help you take advantage of the federal solar tax credit so you can get the most from your investment. Financing Options: They work with your home or business to ensure the best financing options are presented. Commercial Solar Installations: Their team of experts provides certified energy advice along with written recommendations during your comprehensive energy review. Engineering & Design: Their engineers will submit a customized design concept to you which will show you where your panels will be mounted. Project Management & Installation: Their team of expert technicians handle the mounting and installation of your solar panels, inverter, and battery (when applicable). |
| Roofing service | – |
| Panel Options | Monocrystalline, Polycrystalline, Thin-Film Solar Panels |
| Battery Installations | Lithium-Ion Batteries, Lead-Acid Batteries, Flow Batteries |
| Certifications | Electrical Contractor License, Solar Contractor License, BBB Accredited Business |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 10-year |
Solar Direct Website Visits Two-Year Trend: positive
Learn more: Website Visits Trend.
| Avg Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Search Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 17050 | 2.09 | 49 | 51% | 25% | 68% | 0.26% | 2.4% | 0.03% | 4.8% |
Solar Direct Social Media
What do Customers Say about the Solar Direct?
Excellent Reviews:
People have awarded Solar Direct excellent reviews for their customer service, engineering work, installation, and continuous servicing.
More than 95% of clients stated they were “very happy” with what they received.
Customers loved how Solar Direct makes and installs integrated home solar PV systems that are tailored to their needs.
Negative Reviews:
Some customers weren’t happy with Solar Direct’s customer service.
They said the company didn’t get back to them quickly when they reached out and didn’t seem very professional.
There were also complaints about how hard it was to communicate with them—customers said emails and phone calls didn’t get answered in a reasonable timeframe.
Positive Reviews:
Customers appreciated the custom approach to designing and installing an integrated residential solar PV system.
The guaranteed performance of the energy system was also highlighted positively.
Negative Reviews:
Some customers have expressed dissatisfaction with Solar Direct’s customer service.
They reported that the company did not respond promptly to their inquiries and seemed to lack professionalism.
There were also complaints about the company’s communication channels, with customers stating that they did not receive timely responses to their emails and phone calls.
Good Things:
Several individuals have complimented Solar Direct for doing installations quickly and well.
Helpful Employees: People have said that the staff is kind and helpful, helping consumers with every step of the solar installation procedure.
Excellent Customer Service: The organization is committed to provide great customer service, as seen by the good experiences.
Negative Aspects:
Problems with communication: Some reviews mention problems with communication. When customers have inquiries, they haven’t always gotten quick answers.
Quality of Work: Some unfavorable reviews make people worry about how well the installation was done.
Delay in handling complaints: There have been times when Solar Direct took longer than customers believed they would to handle their concerns.
Good Things:
Customers like how well the firm knows how to design, sell, and install solar and other renewable energy systems for homes and businesses.
Negative Aspects:
Worries about Quality: Some reviewers say they were anxious about the quality of the work that was done. You need to find out whether they are merely one-time things or part of a bigger pattern.
Things that are good:
Easy to Install: Some favorable reviews say that the installation went easily.
Professionalism: Customers prefer it when employees are courteous and act like professionals.
Negative Aspects:
Poor Customer Service: Some customers say it’s hard to reach Solar Direct. Phone calls don’t get answered, and emails don’t get responses.
Quality Concerns: There are complaints about the quality of products people bought, like solar inverters and data managers.
Delivery Issues: There have been cases reported where products weren’t delivered even after payment went through.
Positive Aspects:
Great Work Environment: Employees talk about a relaxed but driven atmosphere. The business operates well, and employees feel respected and appreciated.
Staff and Management Are Helpful: Upper management is eager to educate, train, and aid staff when they need it.
High Commissions: Solar Direct pays some of the best commissions in the solar industry.
Bad Things:
Some reviews say that the workplace culture is awful because people pass the blame around and no one takes responsibility.
Not many possibilities to go up: Workers don’t believe there are many chances to move forward in their careers, and promised raises in benefits don’t come.
Low compensation and Benefits: Some workers claim the compensation and benefits aren’t good enough.
Excellent Things:
Customers say that Solar Direct is skilled and performs an excellent job with installations.
The staff is kind and professional, and they provide great service.
Negative Aspects:
Some reviews mention it’s difficult to get hold of Solar Direct.
A customer from Arcadia, Florida, criticized the company for not being professional or responsive.
Summarizing:
Do we recommend Solar Direct services?
Average Performer
Solar Direct gets the Average Performer badge and works in 38 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.7 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Solar Direct may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Solar Direct to your list as a lower priority and one that requires additional research before you decide to work with them.
