Bestway Mechanical review

Positive reviews:

“My husband and I are soooo excited to be working with these guys for our solar!!! They have been great. They emailed us so much interesting information each month until we were ready to go ahead and get solar. They explained the entire process and even gave us time to make sure it was perfect for us. No bothering us every minute to get our service either which is much appreciated. Our solar was installed by some great guys and it looks so sleek and beautiful on our house. Very happy with everyone we’ve met and I will definitely be recommending them to everyone I know!! Satisfied customers!!!” – Karen S. ⭐⭐⭐⭐⭐ September 22, 2018

“Top notch service and diagnostics. Caring and dedicated staff who weren’t afraid to troubleshoot and solve our problem.” – Betty S. ⭐⭐⭐⭐⭐ July 18, 2024

Negative reviews:

“Worst. Do not bother, you WILL regret it.Brian could not care less, and he sends guys who just jumped the border, to do the job (cheap and wrong).Go elsewhere. My story is long, but the bottom line is still the above.” – Cny W. ⭐☆☆☆☆ March 13, 2023

“We had a whole home HVR installed in our new house back in 2018. Right from the start the unit didn’t work correctly. After many calls they finally came out and installed a new circuit board. The unit for the most part worked as it should, but we would have to unplug to reset it from time to time. Now in 2021 the unit stopped working all together. I left four messages for Brian to call me back and he never would. Finally I got a call from the receptionist and was told they didn’t have time to come out and look at the unit. They recommend I call Eagle Plumbing & Heating, which I did and they answered my call right from the start and came out and had to replace the transformer. Bottom line is Bestway doesn’t give a crap about you after the install. I would NOT recommend them for anything they do. But I would highly recommend Eagle Plumbing” – Scott T. ⭐☆☆☆☆ April 14, 2021

Positive reviews:

“I had a great experience. They were very professional and patient with me as we go through the process to make the decisions and they took the time to explain everything. It’s a complicated process to compare prices and work and products that they’ve used.” – Mary C. ⭐⭐⭐⭐⭐ September 2015

“I was one of the Real Estate Agents involved in the sale of the house that the system was installed. The system is an integrated boiler and domestic hot water unit with solar assist. The deal was incredible for the buyers of the house, mostly because of the rebates and tax credits making it irresistable. However, I was most impressed with the professionalism of the Bestway crew. From product information, to quotes, to installed on a limited timeframe, Bestway came through. The experience was great from my view point as an agent and have only heard good things about the heating system from the buyers.I would recommend Bestway on performance and professionalism. I can’t really say whether the price is competitive as this install was not the common furnace replacement with many comparables.” – Tim W. ⭐⭐⭐⭐⭐ November 2011

Positive reviews:

“Bestway Mechanical installed my solar panels 2 years ago and I have been a happy customer ever since. Brian and Christa have answered all my questions before, during and after the installation, they provide accurate information in a timely professional manner. I am pleased to have ‘gone solar’ and the decision to use Bestsway Mechanical.” – Maggie Frey ⭐⭐⭐⭐⭐ 2018

“We had some vandalism that destroyed several solar tubes that Bestway had installed. They were easy to work with to schedule the repair, came out quickly, installed the new tubes, made sure the system was working properly, and cleaned up after themselves. Great job.” – Phil Steiger ⭐⭐⭐⭐⭐ 2022

Negative reviews:

“Provided them over $100K in business on a new residential home plumbing and solar thermal radiant heat system. Could never get them to return to fix open item list. They ignore requests and then claim warranty expired. They do not know how to trouble shoot or repair their own installation designs. Emailed and called to quote some boiler maintenance and they do not even bother to return calls or email a reply. They do not stand behind their own designs or will provide maintenance service after the install. They also removed property from the job site not belonging to them and never returned it when asked several times.” – Pete Johnston ⭐☆☆☆☆ 2018

“Our system was installed for $20k, and has never worked. When we asked Bestway to make it work, they told us it was simply that we didn’t understand what cold was or what it was like living in the mountains. Been here 16 years btw. Had to hire another company to fix the boiler they barely installed and still trying to figure out how to make the solar function at all so many years later. I highly recommend not going with this company.” – Dan Dwyer ⭐☆☆☆☆ 2020

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Average Performer

Bestway Mechanical gets the Average Performer badge and works in 1 state, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 2.9 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Bestway Mechanical may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Bestway Mechanical to your list as a lower priority and one that requires additional research before you decide to work with them.