ION Solar review

Positive Aspects:

ION tries to make going solar easier by handling everything for you. They assign dedicated project managers and use experienced installation crews. Their solar experts supposedly make the switch smooth and give you the kind of experience you’d expect. They use high-quality solar panels and electrical equipment for custom systems, including top-rated panels and inverters. This should mean better efficiency, longer-lasting systems, more savings, and installations that actually look good.

Negative Aspects:

Some people have had trouble with inspection scheduling and failed inspections. One customer ended up with their yard all torn up because of delays getting the solar system activated. Another person got frustrated waiting over 9 weeks with panels installed but not powered on. Nobody seemed to know when things would actually get turned on.

Positive Aspects:

Some customers like Ion Solar’s sales team – they’re apparently good at explaining things and getting people interested in solar panels. The ability to track your solar output gets praise from users who find it really helpful.

Negative Aspects:

Door-to-door sales are a major complaint. Even with clear “No Soliciting” signs, their sales reps keep bothering homeowners. Some people wait over nine months just to get their panels installed. Communication from the service team is poor and causes frustration. Customer service is terrible according to many – no updates, fights over cancellation fees, billing mistakes even after you’ve paid. Some customers say their energy bills actually doubled after getting Ion Solar panels installed.

Positive Reviews:

One customer said Ion Solar did an amazing job installing their system. The whole process was fast – about 3 hours for 25 panels, controller, shutoff boxes, and meter box. Both the sales rep and project manager got praise for outstanding work. Ion Solar has an A+ BBB rating and claims to be a top residential installer with over 85,000 installations nationwide.

Negative Reviews:

Sales culture is a problem for some customers. Despite “No Soliciting” signs, their door-to-door people keep showing up. One person complained multiple times and questioned whether Ion Solar actually cares about fixing this. Another customer waited over nine months for installation. The tech team left solar panels in someone’s garage without permission, and the service team was called worthless. Customer service gets called terrible – delays, no updates, then they charge cancellation fees and bill you twice for the same thing. One customer’s energy bills doubled after installation – they pay their utility bill plus an extra $80 monthly to a third-party company. Another review stressed getting everything in writing because Ion Solar apparently can’t be trusted with timelines or communication.

Positive Aspects:

More than 7,000 real customers gave ION Solar a 4.5 out of 5 star rating. They like the systems and service they get. Installation goes quickly. One customer said that ION finished installing 25 panels, controllers, shutoff boxes, and a meter box in just three hours. People praise the salespeople, installers, and project coordinators for their energy, patience, and professionalism when it comes to customer service. People like it when there is clear communication and help all the way through.

Negative Aspects:

Most reviews are positive, but some customers mentioned supply issues during installation.

Positive Aspects:

Some customers like that Ion Solar’s installers are professionals who do the job in one day, as promised. Ion Solar keeps customers up to date at every step, making sure that everything is clear and goes smoothly.

Negative Aspects:

People get annoyed when door-to-door salespeople are pushy, even after they ask not to be bothered. One customer had to wait more than nine months for installation because the tech team didn’t do a good job. Delays, not getting updates, and problems with cancellation fees are some of the problems with customer service.

Positive Aspects:

Some reviewers say Ion Solar goes above and beyond with customer service. The installation crew is courteous, professional, knowledgeable, and skilled. Some workers think it’s a good chance because the pay is good and there is a chance of success in solar sales.

Things that are bad:

A lot of people complain about management issues. Upper management is self-centered and inexperienced, so they don’t pay attention to regular employees. Employees are not engaged or empowered. Some workers say the workplace is toxic because there isn’t enough formal training, the management is bad, and the pay is low. High turnover and inadequate training are mentioned. Once you reach Operations Manager level, there’s zero advancement opportunity, no bonuses, and no recognition for hard work. A former solar sales employee called Ion Solar a cult, citing constant group chat communication, overpriced solar products, and poor customer service.

Positive Aspects:

ION Solar offers solar solutions with little or no upfront costs. They provide custom-designed systems using premium equipment. ION Solar handles permitting, applications, installation, and inspection.

Negative Aspects:

No specific negative aspects were mentioned in the reviews.

ION SOLAR – Oregon:
Positive Aspects:

ION SOLAR in Oregon gets good marks for consumer services.

Negative Aspects:

No negative aspects were highlighted in the reviews.

Ion Solar – Provo, UT:
Positive Aspects:

Ion Solar in Provo, UT has gotten positive feedback.

Negative Aspects:

No specific negative aspects were mentioned in the reviews.

Positive Criteriums:

Customers appreciate ION Solar’s award-winning solar systems that provide reliable energy solutions. The company’s customer service is great, with staff going above and beyond to help customers. ION Solar does installations quickly, usually in one day, so there is very little disruption. Customers like that the company keeps them up to date through text messages, emails, and an app.

Negative Criteria:

Some customers had to wait longer for their orders because of problems with the supply chain, but things got better once all the parts arrived. Some people thought the door-to-door sales method was too pushy and would rather talk to someone in writing.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, ION Solar is distinguished as a Market Leader. They’ve established themselves in 9 states, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, ION Solar stands out as a premier choice in the solar installation industry.