Solar Biz review

Positive Reviews:

People liked the off-grid systems—good prices and solid performance.

Solar Biz helped folks out when they had technical questions.

Some customers had really good experiences and thought the pricing was fair.

Staff members like Patty and Carrie got mentioned specifically for being helpful and friendly.

Negative Reviews:

One person had to take them to court after getting promised a refund for months that never showed up.

Someone ran into shipping problems. They paid for 2-day shipping on batteries, but then got told it would take a week and cost an extra $300.

Another customer bought 3 battery combiners, and one was broken right out of the box. Solar Biz didn’t return their calls or messages to help troubleshoot, and refused to honor the one-year warranty.

Negative Aspects:

There was a complaint about billing issues. A customer ordered an SMA inverter, but the delivery kept getting pushed back. Eventually Solar Biz said the order wouldn’t be available for at least a year and offered a different product instead.

Positive Reviews:

Customers gave Solar Biz credit for solid customer service. They appreciated that the company took time to help with parts, designing systems, and fixing problems.

People also said prices were competitive and shipping was quick and reliable.

Some folks had great experiences and liked the pricing.

Negative Reviews:

Some customers weren’t happy with the customer service. They mentioned problems with shipping charges and felt like the service reps weren’t being straight with them.

One person said Solar Biz offered product substitutions but didn’t follow through.

Positive Aspects:

Great Technical Help: The staff really knows their stuff. They’ll spend hours going over your system, walking you through equipment lists, and catching mistakes you made.

Good Customer Service: People consistently describe the staff as friendly, helpful, and straightforward—no pressure tactics or BS.

Fair Prices: The company gets mentioned a lot for having the best prices on things like deep cycle batteries.

Smooth Standard Orders: Regular orders show up fast, packaged well, and in good shape. You usually get a tracking number within a few days.

Easy Communication: When you call, you actually get a person. The staff will explain how everything works, answer your questions, and make sure you know what your alternatives are.

Negative Aspects:

Delays and No Communication: Some orders simply sat there for more than a week with no word from the company until the consumer called to inquire what was going on.

Pricing Issues: One consumer purchased a battery that was promoted as being very cheap and had free delivery and no tax. After that, they received a call indicating the battery was on backorder and that a comparable one would cost $30 more and $70 more to ship.

Bad handling of problem orders: A customer’s purchase was cancelled without a call or update, and they had to wait 3–5 days for their PayPal money to be released.

Lack of Product Knowledge (at least once): Employees didn’t know how to do a simple task, such taking off a cover plate to discover the model number on a solar inverter part. This caused hours of lost time spent trying to fix things and making phone calls.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Solar BiZ is distinguished as a Market Leader. They’ve established themselves in 50 states, which points to solid customer relationships in these markets. If you’re looking for an experienced solar provider known for both quality and reliability, Solar BiZ stands out as a premier choice in the solar installation industry.