Trinity Solar review

Positive Reviews:

Customers like the way Trinity Solar takes care of installation so efficiently and how professional they are. Some of the customers are satisfied with their systems – they’re working well and even saving money on electric bills.

Negative Reviews:

Customer service and communication seem to be problems with a lot of people. They have problems with how they handle contracts and take responsibility when there is a problem. There have been instances where people have had their solar systems break down and be off-line for way too long.

Customer service issues pop up again here, with people saying the company seems disorganized and doesn’t communicate well. Installation and system activation delays are frustrating customers. There have been cases where Trinity’s work damaged property during installation, which obviously doesn’t make homeowners happy.

The numbers here aren’t pretty – Trinity has a 1.5 average rating from 11 reviews, with 88% being 1-star reviews. One customer straight up regrets going solar with Trinity because their system kept breaking down and customer service was terrible.

On the flip side, Trinity does partner with local nonprofits to give free solar installations to some people. They offer referral bonuses and financing with no money down, which can be appealing.

Here’s where it gets interesting – Trinity has an A+ rating from the Better Business Bureau, even though they’ve been around for almost 30 years. They offer solar with no upfront costs and work in nine East Coast states.

But here’s the catch: despite that A+ rating, customers only give them 2.72 out of 5 stars based on nearly 100 reviews. People appreciate that they’ve been in business for decades and offer battery backup options.

The downsides? They only serve nine states along the East Coast, their workmanship warranty is just five years (which seems short), and they don’t guarantee power production levels.

The negative reviews paint a picture of poor customer service, equipment that doesn’t perform well, and organizational problems. One person had leaks and gutter damage from snow sliding off their panels. Another customer got conflicting information from different Trinity representatives and felt completely ignored when trying to get help.

Positive Reviews:

Employees seem to like the supportive work environment and training programs. The company’s focus on innovation and clean energy gets praise from workers. People feel empowered and enjoy working with their colleagues.

Negative Reviews:

Some employees feel overworked and underpaid. Management apparently sets deadlines that aren’t realistic, which stresses people out.

Positive reviews mention good communication, professionalism, and thorough handling of permits and installation work. One customer was happy when Trinity moved up their installation date and took proper safety precautions during the project.

On the negative side, one customer had to redo contracts multiple times because of Trinity’s mistakes and faced delays getting their system online because of administrative screwups.

Trinity’s reviews are all over the map on Birdeye. They score 4.1 out of 5 from 295 reviews in Holyoke, MA, and 4.2 out of 5 from 554 reviews in West Wareham, MA.

The good reviews focus on responsiveness and actual savings from solar. One customer hasn’t had an electric bill since 2017 and was impressed with how quickly Trinity responded when they had problems.

The bad reviews bring up bad service and problems with communication again. Some people thought they were being lied to during the sales process and had trouble getting out of contracts. People often complain about projects being late and not getting help after installation.

Trinity Solar gets mixed reactions from customers overall. People appreciate the no-upfront-cost option and their A+ BBB rating.

But the complaints are pretty serious – equipment that doesn’t work properly, leaks, gutters getting damaged by snow falling off panels, and terrible customer service. Customers say they feel ignored and get frustrated when Trinity doesn’t return calls or emails.

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Average Performer

Trinity Solar gets the Average Performer badge and works in 11 states, but their third-party ratings don’t go above 4. Local community trust isn’t their strong suit either – their score is 3.7 in our evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Trinity Solar may not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Trinity Solar to your list as a lower priority and one that requires additional research before you decide to work with them.